Dear Customer service relations,*I have been trying to reach Pegasus airlines since Sep...

GetHuman5299946's customer service issue with Pegasus Airlines from September 2020

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The issue in GetHuman5299946's own words
Dear Customer service relations,*I have been trying to reach Pegasus airlines since September **th. However, there is no answer from your side.*In March this year I have been approved the open ticket, after I had to cancel my flights due to the Corona virus.*Please find below the recent addressing to your CEO as well as the confirmation of the open ticket.*I need to fly urgently to Istanbul on Sunday and get back on Thursday or Friday. Below is the mail with all the data and PNR code.*In case you do not reply this time, I will be forced to claim my legal rights to be met.*Thank you.*Daniela Djurdjic Dedic*Podgorica*Tel: **** ** *** ****-------- Forwarded message ---------*From: Daniela Durdic Dedic ******@***.com**Date: Fri, Sep **, **** at *:** PM*Subject: Fwd: Online Ticket Reservation from Pegasus Airlines*To: ******@***.com*****Dear Mr. Tevfik Nane,**In March this year you have approved the cancellation of the tickets I have purchased for me and my sister Milena Durdic due to the corona virus pandemic. In the mail below is the confirmation of the online tickets Tirana Istanbul Tirana for me, Daniela Durdic Dedic and my sister Milena Durdic for any date that we decide.*I have been speaking with the custmer service officer on Monday, September **st, and she told me that I need to book again the tickets online, using my PNR no ZKV*UZ - and she found me in your data base.*Today, I have been trying to do it online, however without success.*That is why I am writing to you, because you have been so polite and one of your officers called me several times during March - regarding my case and suggested to call again if I have any inquiry.*We would like to travel from Tirana to istanbul on Sunday, September **th, and return Istanbul Tirana on Thursday, October *st.*Please inform me whether you have free seats for this destination and flights on these dates*Thank you very much for your kind help.*Daniela Djurdjic Dedic*Director*Ministry of Foreign Affairs of Montenegro*Podgorica*Tel: **** ** *** *****Naslov: Online Ticket Reservation from Pegasus Airlines*Datum: **.**.**** **:***Od: ******@***.com**Za: ******@***.com*** Pegasus** Hello DANIELA DURDIC DEDIC** We wish you a pleasant flight. Don't forget to have a look at your*flight details and services that we recommend for you below.**Reservation (PNR) No ZKV*UZ ***** ***** ***** FLIGHT *** Tirana** Istanbul-S.Gokcen** Flight No PC***** DEPARTURE ************ ARRIVAL ************ **:**** DURATION:*h m* **:**** Passenger* Gender* Seat* Package* Meal* Baggage Info** DANIJELA* DURDIC DEDIC Female** SUPERECO* -* * KG** MILENA* DURDIC Female** SUPERECO* -* * KG** FLIGHT *** Istanbul-S.Gokcen** Tirana** Flight No PC***** DEPARTURE ************ ARRIVAL ************ **:**** DURATION:*h m* **:**** Passenger* Gender* Seat* Package* Meal* Baggage Info** DANIJELA* DURDIC DEDIC Female** SUPERECO* -* * KG** MILENA* DURDIC Female** SUPERECO* -* * KG

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Pegasus Airlines

Customer service issue
Reported by GetHuman5299946
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 30 customers so far
Similar issue to 123 others
0 customers following this

Timeline

GetHuman5299946 started working on this issue
Sep 25th, 2020 2:39pm
GetHuman5299946 indicated the issue is not fixed yet.
Sep 25th, 2020 8:36pm