PayPal Customer Service Issues

Over six weeks ago, I purchased a sun catcher stained glass cat from Omgfuns/Ingenwhim for $27.95, order #[redacted], including shipping, through PayPal. The transaction ID is 3NG29593TM750760M, and the Merchant ID is [redacted]6KU111421A. However, upon receiving the item, I was disappointed to find out it was just a sticker to put on the window, when I expected a hung sun catcher. The sticker received was a multicolored version instead of the ordered orange #4 cat. I have reached out to the company three times with no response. I have screen prints of the payment confirmation and the order. Can PayPal assist me in obtaining a refund? Thank you.

I have not received the items I ordered from China. I made the purchase in January and was initially informed that there were holiday delays. Later, I was told to wait and finally informed that shipping costs were too high. From the two different orders I placed, I only received an unattractive and overpriced hat from one of them. When I inquired about my furniture order, they requested that I return the hat at my own expense. This experience has made it difficult for me to trust them. I am seeking guidance on how to proceed to either receive my order or obtain a refund, for which I have a receipt. The items I ordered are a living room table with stools and a retractable kitchen or dining room set with chairs. What steps should I take next to secure a reimbursement?

I opened a Venmo account a while back and had stopped using it a few years ago. As it turns out, Venmo and Paypal are connected, and a Paypal account was created in my name when the Venmo account was set up, which I didn't realize. I've never intended to have a Paypal account and have never intentionally opened one or used Paypal's services. I've been receiving multiple scam emails each week about fake Paypal purchases. It seems like Paypal has been compromised. I've been struggling to close the Venmo account since it's challenging to contact a real person. I am reaching out to request the closure of any Paypal account associated with me, regardless of how it was created. Please inform me at [redacted] once all Paypal accounts linked to my name have been closed.

I received an email from "PayPal" today, but I'm unsure if I have an account with them. The email claims I made a payment of $[redacted].99 to [redacted], which I did not authorize. The email instructed me to call 1-[redacted] if I didn't make the payment. When I called, I spoke to someone with a heavy accent who insisted it was my order, asking for computer information. I refused and believe this may be a scam. I reported it to my bank after the "PayPal Rep" hung up on me. The alleged order was for an Apple iPhone 12, being shipped to Amanda Fayette in Australia. Please cancel this order and provide written confirmation. Thank you.

I noticed several unauthorized transactions in my account activity. Money is being transferred out to an account that is not mine, and there are purchases of cryptocurrency like bitcoins, bit cash, litecoins, or etherium that I did not make. Since April 25, [redacted], only five transactions were authorized, and the rest appear to be fraudulent. I suspect that my account has been compromised possibly due to my stolen ID during tax return processing this year, along with the loss of all my stimulus funds.

I need help to regain access to my account in order to review the transactions and funds involved. There are numerous unauthorized transactions in my account, including transfers to unfamiliar accounts and purchases of cryptocurrencies that I did not make. Only a few transactions since April **, **** are legitimate, and the rest are fraudulent. I suspect my account has been compromised due to potential identity theft, as my ID was stolen during a recent tax return and stimulus payment. I believe Jennifer G. is involved in this theft. I kindly request assistance to recover access to my account, restore my original email and phone number, and secure all my funds. I have been a loyal customer for quite some time without any prior issues, and I am at a loss on how to proceed.

I am inquiring about the status of my delivery. A payment of $25.98 USD has been authorized to Amphitrite Technology Limited. The money will not be deducted until the order is processed. The charge on my credit card will appear as PAYPAL *AMPHITRITET THE. For more information, the receipt number is [redacted]. The purchase is for a Battery-Powered Wood Cutter. Shipping details are as follows: Roger Congleton [redacted] Fountain Ridge Road North Prince George, VA, VA [redacted] Shipping method was not specified. It is advised to keep the receipt number for future reference when contacting customer service. Thank you.

I made three purchases on Etsy in April, but I haven't received any of the items yet. I have been in contact with both Etsy and PayPal, but I keep getting unhelpful codes and excuses instead of a refund to my Mastercard. Etsy blames PayPal and PayPal is not responding. I'm frustrated with both companies for not taking responsibility for transferring my money to unreliable sellers. I have reached out to the FCC and Senator Elizabeth Warren regarding this issue. I plan to share my experience on Facebook to caution others about the lack of customer service from Etsy and PayPal. 1. Poshmark - $[redacted].45 2. Imogene at [redacted] - $[redacted].00 3. Mindy R. at 93@outlook - $94.00

I lost my phone, which has made it difficult for me to access my PayPal account. I am unable to log in because my passwords are not working, and I can only verify one of the options. Since I have changed my number, I cannot use the other two verification methods. I can confirm my email, but the security answers seem to be incorrect. I have tried uploading a picture of my ID, but it is not being accepted. Additionally, the card on file was changed due to my stolen phone, so I cannot use it for verification. I am unsure of what other steps I can take to regain access to my account, which currently holds funds that I require. Any suggestions would be greatly appreciated.

After my card was canceled, I was issued a new one and updated my address during registration. However, the new card was restricted and I was asked to verify my identity. Despite providing various forms of identification, my account was still canceled, and I was told my balance would be mailed to me to an address that was no longer in use. Now, I am waiting for my funds due to IRS verification delays, even though other agencies had no issues sending mail to my new address. It's frustrating not knowing why I can't access my money.

Subject: Help Needed to Resolve PayPal Account Issue I am seeking assistance to address an issue with my PayPal account. Currently, my account access is limited until the matter is resolved. Following a review, unusual activity was detected on my PayPal account on 27/1/[redacted] at 07:49 PDT via IOS/Safari due to a new login from a different browser, device, or location, raising concerns about potential unauthorized access. To restore full access to my account, I am required to verify my identity and recent account activity. Once the necessary steps are completed, my account access restrictions will be lifted. Thank you for your prompt attention to this matter. Sincerely, [Initials] Copyright © 1[redacted] PayPal. All rights reserved.

Hello, my name is Natalya. I encountered an issue that I hope you can assist me with. On November 25, [redacted], I used PayPal to make a payment of [redacted] US dollars to Victoriawill for a regression session with operation code 33P53913DG298045E scheduled for February 4. During the session, I was informed that I wasn't prepared, and no progress could be made. Subsequently, they suggested another session on March 15. Opting to decline, I requested a refund as per their policy, which allows for refund requests up to a week before the session. I submitted my refusal two weeks in advance. Given the circumstance of not being ready as mentioned by Victoria, I am entitled to half of the payment, [redacted] dollars, according to their guidelines. Despite my attempts to reach out to Victoria's administration and Victoria herself, I was denied a refund for a service not rendered. Now, I have contacted PayPal US customer service as Victoria is based in Florida, and I am Ukrainian, facing difficulty in direct communication. I am aware of two other individuals who have encountered similar issues with her. I am hopeful for assistance on this matter. If further details are needed, please reach out via email. I can provide the rules mentioned, albeit in Russian. My goal is to prevent further instances of deception by Victoria.

I am having issues with a product I bought on eBay that never arrived. The tracking information says it was delivered, but I was home all day and did not receive it. Initially, they told me to file a claim with FedEx. When I contacted FedEx, they mentioned that eBay needs to file the claim. Now eBay is saying I should file a claim with PayPal, but I don't have a PayPal account. It seems problematic buying products on eBay because when it comes to filing a claim, they are not stepping up to help and want the customer to handle it themselves. It's frustrating because now I am unsure who will assist me in getting a refund or locating my package.

I have been trying to contact someone today but have been unsuccessful. My concern is that during my conversation with one of your staff members, I was not advised to file a dispute with PayPal first. Instead, I was instructed to call the bank, which I did. I returned the product with a signed receipt for $[redacted] because it was of poor quality. PayPal informed me that I should have raised the dispute with your company, not the bank. This confusion was the result of the guidance I received from your employee. Despite my numerous emails requesting the return address, I did not receive it. I am frustrated with PayPal for not assisting me, especially after your staff member failed to direct me to file a dispute with PayPal. I am seeking a refund for the $[redacted] as this is a significant amount of money.

On April 6th, I placed an order with a company called Summer. The merchandise arrived on May 6th, and I immediately contacted them to request a return for a full refund as per their policy. It took days to get a response, and since then, we have been going back and forth. They are only offering a $20 refund for merchandise that I paid $67.99 for. I am requesting a full refund and I am willing to return the merchandise. I am confused why the company is not allowing me to return the items for a refund. They argue that my return shipping costs are excessive, but the shipping fee I paid for the merchandise's delivery was only $10.90. I am happy to return the items at my own expense. Please assist me in getting my money back.

I am unable to access my PayPal account without providing my cell phone number for text verification, which I am reluctant to share as I only have an old flip phone and do not use texting. Despite being able to access my email, PayPal insists on this additional step, leaving me unable to view my monthly statements. Despite speaking to two representatives on 05/14/21 and 05/15/21, the issue remains unresolved. I have been promised email statements which I have yet to receive. This policy not only inconveniences me but also poses a challenge for other seniors who rely on PayPal for essential online purchases but do not use texting. I find PayPal's stance on this matter concerning and feel pressured to comply with their demands. This issue occurred a year ago but was resolved, however, this time around, I have had no luck. After requesting to speak to a supervisor today, I was left on hold for thirty minutes, indicating a lack of concern from PayPal about losing my business.

I received an email that I am unsure about and I am concerned it might be fraudulent. I did not make any such purchase or authorize any charges. This is not the first time I have experienced unauthorized transactions on my PayPal account. I am considering canceling my PayPal account entirely due to these issues. Thank you, B. Young Received Email: Subject: Charge Approval Notification Dear Customer, Registered email ID: [redacted] A charge of $[redacted].00 has been approved at Jack's Store. The charge will be displayed on your statement as payments to Pay-pal-Jack's Store. If you did not authorize this charge, please contact us immediately at +1 [redacted] (Toll-free). Merchant Information Jack's Store [redacted] Delivery Method: E-Mail Description Qty Unit Price Total Amount Undisclosed Armory 1 $[redacted].00 $[redacted].00 Transaction ID: PP-1[redacted] Invoice Date: May 15, [redacted], Saturday You have 10 days from the date of the charge to dispute it. If you believe your account has been compromised, please contact customer service and have the Transaction ID available. Contact Customer Service at +1 [redacted] (9 AM-5 PM, Monday-Saturday) or reply to this email. Thank you, Accounts Support

Dear Pawan Kumar, Thank you for your cooperation with the account review process. So far, we have received an acceptable copy of your identification document. However, to complete the review process, we kindly request the following: - Additional information about your business model, including your website address and details on the merchandise sold. - Information regarding specific transactions, including transaction IDs, item descriptions, business model details, shipping methods, and any relevant email communications with buyers. Kindly provide this information within 10 days to expedite the process. Failure to respond will prompt further outreach via phone or email. Upon submission, we aim to review your details promptly and update you on your PayPal account status within 2 business days. Thank you for your understanding and assistance. Sincerely, rbambore PayPal Please note: This email is not actively monitored for replies. For further assistance, please contact Customer Service through the 'Contact Us' section on the PayPal website. Copyright © 1[redacted] PayPal. All rights reserved. Customer advisory - PayPal Pte. Ltd., the provider of PayPal's stored value service, operates independently of the Monetary Authority of Singapore. Users should carefully review the terms and conditions.

I recently placed an order for the [redacted] Transformer Folding Scooter from Holiday Big Sale but realized it's not the correct one I needed. Can someone please assist me in stopping the payment for this order? Thank you, Mr. D. 【Holiday Big Sale】[redacted] Transformer Folding Scooter (With Basket) Price: $79.99 Color: Black Size: Standard Quantity: 1 Refund Policy: [redacted]% Money Back Guarantee within 30 days. Payment: Secure Payments via PayPal Shipping: Free shipping can be expected within 7 days from warehouses in the United States, Canada, or Australia. Limited Offer: Flash sale for the first [redacted] customers with the lowest price. Note: Maximum of 2 scooters per transaction. Product Description: - Lightweight and portable scooter - Winner of British Invention of the Year - Designed for travel, shopping, and convenience The Transformer Folding Scooter is known for its portability and unique features. It's compact, lightweight, and reliable with a lithium battery offering a range of 13.5 miles. If you are not completely satisfied, we offer a risk-free 30-day guarantee to ensure your satisfaction with the product. Your purchase is protected, and we are committed to making things right for you. Thank you.

I received an email from PayPal regarding changes to their legal agreements. As the step-mother of Lisa Warfield, I want to clarify that I did not authorize PayPal to email me as I do not have an account with them. If my step-daughter has used my email address without my knowledge, I would like to be completely removed from PayPal's contact list. Thank you. - Melissa Warfield