Good afternoon. I am trying to assist a customer with setting up her Wells Fargo Bank a...

GetHuman2955030's customer service issue with PayPal from May 2019

Help with my PayPal issue
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The issue in GetHuman2955030's own words
Good afternoon. I am trying to assist a customer with setting up her Wells Fargo Bank account to connect to her Paypal account for receiving payments. I have both the routing number and the account number, but entering them into the relevant section on the Paypal website results in an error that says "We're sorry. We're not able to process your request right now. Please try again later." It seems to recognize that the account is at Wells Fargo, but otherwise we are having no luck. We have been trying to add this account for the better part of three weeks. Some assistance would be appreciated. The email listed below is not my customer's email, as she does not feel confident in her ability to communicate on this issue, as I have been the one making the attempts.

GetHuman2955030 did not yet indicate what PayPal should do to make this right.

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PayPal

Customer service issue
Reported by GetHuman2955030
May 20th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 39905 others
0 customers following this

Timeline

GetHuman2955030 started working on this issue
May 20th, 2019 5:44pm

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