COMPLAINT COMPLAINT COMPLAINT

GetHuman2954863's customer service issue with PayPal from May 2019

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The issue in GetHuman2954863's own words
Change my maiden name to married name ... I have now been holding on to speak to a Paypal agent for nearly one hour! The "customer service" at Paypal is an oxymoron and absymal. Please see my complaint below while I am hanging on forever trying to connect with one of your agents. I already know this is not going to happen and that it is a method to drive me insane and hang up. I am so frustrated and shocked at this appalling "service".*Ros Kelly (nee Lehmann)*My call has just been answered by...someone in the Phillipines!! Who told me I have not sent in all the required information...now you need my SIN!!! I have never been so upset at the lack of service, the lack of explanation and the lack of any kind of customer service and am horrified that a company such as yours should behave in this manner. Outrageous in the extreme.***Ros DL.jpg******** at *:** a.m.*PayPal Customer Service :**Dear Paypal*I am absolutely stunned after sending in my marriage certificate only to be told that the information I sent was incomplete, to be asked for my driver's licence, also sent, to receive your response asking again for the original information, ie marriage cerificate, that I initially sent you!! What is going on?! Please change my name from LEHMANN to KELLY as I have asked and especially after sending in all the ID you have asked for. I suppose I am going to a further denial and request to send in my driver's licence now?*This is so frustrating and I am alarmed that you will not change my name after I have sent all the required ID. Why are we going around in circles? This does not fill one with confidence, I can assure you.*Ros Kelly (nee Lehmann)****Dear Ros Lehmann,**Thank you for contacting PayPal.**We have reviewed the information you provided regarding the name change request. Unfortunately, we are unable to process your request for the following reason(s):**The documentation provided is incomplete.*To complete your name change request process, please provide us the following:**A Marriage License * Divorce Decree * Legal Name Change Document.*You can submit the necessary documentation by uploading the documents directly to your account. To upload documents, please follow this link:
See email
CHANGING MY NAME FROM LEHMANN TO KELLY AS PER SUBMITTED ID
Joined in ****.
As above: tried emailing* tried calling
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PayPal

Name change
Customer service issue
Reported by GetHuman2954863
May 20th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 39900 others
0 customers following this

Timeline

GetHuman2954863 started working on this issue
May 20th, 2019 5:21pm