GetHuman2954863's customer service issue with PayPal from May 2019

Help with my PayPal issue
First: share to improve GetHuman2954863's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2954863 may need:
Email, phone number, Name, last 4 digits of Social Security Number, ability to receive access code, and account log in
The issue in GetHuman2954863's own words
Change my maiden name to married name ... I have now been holding on to speak to a Paypal agent for nearly one hour! The "customer service" at Paypal is an oxymoron and absymal. Please see my complaint below while I am hanging on forever trying to connect with one of your agents. I already know this is not going to happen and that it is a method to drive me insane and hang up. I am so frustrated and shocked at this appalling "service".*Ros Kelly (nee Lehmann)*My call has just been answered by...someone in the Phillipines!! Who told me I have not sent in all the required you need my SIN!!! I have never been so upset at the lack of service, the lack of explanation and the lack of any kind of customer service and am horrified that a company such as yours should behave in this manner. Outrageous in the extreme.***Ros DL.jpg******** at *:** a.m.*PayPal Customer Service :**Dear Paypal*I am absolutely stunned after sending in my marriage certificate only to be told that the information I sent was incomplete, to be asked for my driver's licence, also sent, to receive your response asking again for the original information, ie marriage cerificate, that I initially sent you!! What is going on?! Please change my name from LEHMANN to KELLY as I have asked and especially after sending in all the ID you have asked for. I suppose I am going to a further denial and request to send in my driver's licence now?*This is so frustrating and I am alarmed that you will not change my name after I have sent all the required ID. Why are we going around in circles? This does not fill one with confidence, I can assure you.*Ros Kelly (nee Lehmann)****Dear Ros Lehmann,**Thank you for contacting PayPal.**We have reviewed the information you provided regarding the name change request. Unfortunately, we are unable to process your request for the following reason(s):**The documentation provided is incomplete.*To complete your name change request process, please provide us the following:**A Marriage License * Divorce Decree * Legal Name Change Document.*You can submit the necessary documentation by uploading the documents directly to your account. To upload documents, please follow this link:
See email
Joined in ****.
As above: tried emailing* tried calling
How GetHuman2954863 fixed the problem

We are waiting for GetHuman2954863 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get PayPal's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having PayPal issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Name change
Customer service issue
Reported by GetHuman2954863
May 20th, 2019 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 39900 others
0 customers following this


GetHuman2954863 started working on this issue
May 20th, 2019 5:21pm

Free Moving Concierge

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians