On September **, ****, Paypal erroneously deducted $***.** from my (then) linked bank a...

GetHuman1955975's customer service issue with PayPal from January 2019

Help with my PayPal issue
The issue in GetHuman1955975's own words
Un-limit (un-restrict) my account. ... On September **, ****, Paypal erroneously deducted $***.** from my (then) linked bank account. The money did not go to the recipient that Paypal claimed. I filed a dispute with my bank and they retrieved the money for me.*Then, just because I had filed a dispute, Paypal restricted my account. It wasn't a BIG problem at the time because I had no money in Paypal. But then someone added $***.** to my PayPal account on November *. *Finally, against my better judgment, I submitted a copy of my bank statement on December **th. Message says "completed, submitted for review."*I'm not sure if they want more "evidence" such as proof of identity, etc., which would be a way to be vulnerable to identify theft.*Today, January **, ****, I have heard nothing from Paypal and my account is still "limited" -- such as I can't do anything with it except log in. Ridiculous!
Paypal is almost impossible to contact and*or receive any customer service.
I want my account unrestricted.
Several years.
Spent * hours on the phone with them (a lot on hold)* the person said a "boss" would call me the following morning. I never received a phone call. After I sent a copy of my bank statement, a message popped up and I asked when my account would be unrestricted. Paypal did not respond.
How GetHuman1955975 fixed the problem
Although they did not contact me after they received a copy of my bank statement, when I called today (after a **-minute wait), the person was very helpful. She said I just had to reset my password and change my secret questions. Now my account is unrestricted. However, as soon as the money is transferred to my bank, I will close my Paypal account. I will NOT go through another hassle with them again!
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PayPal

Paypal
Customer service issue
Reported by GetHuman1955975
Jan 13th, 2019 - 3 years ago
Fixed
GetHuman1955975 shared how to fix
Seen by 28 customers so far
Similar issue to 28059 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in

Timeline

GetHuman1955975 started working on this issue
Jan 13th, 2019 1:44pm
GetHuman1955975 shared this issue with friends on Facebook
Jan 13th, 2019 1:50pm
GetHuman1955975 confirmed the issue is fixed. Hooray!
Jan 13th, 2019 5:24pm