I have not login for years, and i need something to do with my paypal account, when i l...

GetHuman-vi_vianz's customer service issue with PayPal from December 2018

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Help with my PayPal issue
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The issue in GetHuman-vi_vianz's own words
I have not login for years, and i need something to do with my paypal account, when i login, i need to verify account.**There is * step of verification,*First, i sent code via sms, but i did not get it, because the number detail is HOME, should be MOBILE, so i didnt get the code.**Second, i tried to use email to get the code, and success. But i need to verify again with other options.**I started to use paypal about ****, and i forget the security answer. i cant verify with this step.**Finally i upload my driver ID, i could login my account. and paypal asked to change my password.**I did it.**When i was going to update my account detail, and verification number, i lost my internet connection.**when i tried to login again, it said :*"Sorry, we can't log you in. If you think there's a problem with your account, contact us and we'll help resolve it."**when i choose verification step again it said :*"Sorry, we couldn’t confirm it’s you"**Please help about what to do, so i can login again. I tried to call customer service number but i dont have access to make the call.
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PayPal

Customer service issue
Reported by GetHuman-vi_vianz
Dec 30th, 2018 - a yr ago
I have an issue with PayPal too
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Seen by 4 customers so far
Similar issue to 26697 others
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Timeline
GetHuman-vi_vianz started working on this issue
Dec 30th, 2018 3:44am