Tenant paid rent to me using paypal....apparently he had used a credit card that he had...

GetHuman-erindrak's customer service issue with PayPal from December 2018

14 views | 26608 similar | 0 following
Help with my PayPal issue
Next: our robot will wait on hold for GetHuman-erindrak to get a PayPal rep on the line!
Always use the GetHuman Phone to call PayPal. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
You can cancel your PayPal account online after you log in. Go to the Settings tab and click “Close account”. This will permanently disable the account.
The issue in GetHuman-erindrak's own words
i need to have the negative balance removed and they need to hold the appropriate person liable. I accepted rent from tenant. whom used a card that he stole from stolen..... I have control over what payment methods people use when buying my items or paying rent,..l i didnthe person whom stole the credit card and made the several payments to me should be held responsibe for the balance * NOT M... ... Tenant paid rent to me using paypal....apparently he had used a credit card that he had stolen from someone. I am being charged by paypal for the money that I received from the tenant, since the cardholded reported the charges and theft - payments were reversed and i am $***.** in negative balance and am expected to pay it. I am not able since I also cant use my paypal to make money now - antmy sales will go to the negative balance and i cant afford it. Its wrong to hold me liable for someone elses thievery which i had nothing to do with and no way of knowing. I was shafted w bills since i kicked him out and am also now having a collection agency hold me liable. I cant make money and use my paypal account to pay my bills and im in financial strain now due to the situation. I shouldnt be held liable for the money i received because it isnt my ability to screen what card someone uses to pay on paypal. I had nonway of kniwing and i have no acreening ability to know how someone is paying it. This is really causing a issue as my business online is shut down and i no longer can sell my items. I had tries to report the issue to paypal whom did not reply and had already had a report from the card holder so it woulsnt let me dispute the transavmctiobs or talk to anyone w paypal. Im directly swnt to collection agency when i call. This is just horrible and has messed me up finacially and vusiness wise. I sont know what to do and this isnt right...not fair to put me in the negative for the funds that i had received from soneine that syole a card. I cant believe this situation.....colkections agency told me im stuck w dealing w them and that paypal wont do anything to help me because they hold me liable and have no prote tion for the sellers or recipients of payments if someone pays with a stolen card. That is awful and and has me messes up in so many ways....paypal is a pay method for ao many things in my life and im left like this. Help.. I shouldnt be owing the money .... The card holder should hace to go after the thief and i should ben left out of it. I dont know what to do. Help please

GetHuman-erindrak did not yet indicate what PayPal should do to make this right.

How GetHuman-erindrak fixed the problem

We are waiting for GetHuman-erindrak to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common PayPal customer problems.
How Do I Restore My Paypal Account?Why Can't I Withdraw Paypal Money?How Do I Unsuspend My Paypal Account?Why Can't I Transfer Money from Paypal to My Bank Account?Why Can't I Accept Paypal Payments?
Do you have a customer issue as well?
We can help you get PayPal's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having PayPal issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-erindrak fixes it.
This email address isn't valid

PayPal

Customer service issue
Reported by GetHuman-erindrak
Dec 29th, 2018 - 2 years ago
Fixed
Seen by 14 customers so far
Similar issue to 26608 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in

Timeline

GetHuman-erindrak started working on this issue
Dec 29th, 2018 3:46am
GetHuman-erindrak indicated the issue is not fixed yet.
Jan 1st, 2019 6:46am
GetHuman-erindrak indicated the issue is not fixed yet.
Jan 1st, 2019 6:50am
GetHuman-erindrak indicated the issue is not fixed yet.
Jan 1st, 2019 6:56am
GetHuman-erindrak indicated the issue is not fixed yet.
Jan 1st, 2019 6:57am
GetHuman-erindrak indicated the issue is not fixed yet.
Jan 1st, 2019 6:57am
GetHuman-erindrak indicated the issue is not fixed yet.
Jan 1st, 2019 6:59am
GetHuman-erindrak indicated the issue is not fixed yet.
Jan 1st, 2019 7:00am
GetHuman-erindrak indicated the issue is not fixed yet.
Jan 1st, 2019 7:26am
GetHuman-erindrak indicated the issue is not fixed yet.
Jan 1st, 2019 9:23am