i am writing concerning my open case *PP-***-***-***-*** concerning merchant (flower ch...

GetHuman-jadehaas's customer service issue with PayPal from December 2018

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The issue in GetHuman-jadehaas's own words
i am writing concerning my open case *PP-***-***-***-*** concerning merchant (flower children hippie stuff). i have been in contact with this company concerning a sweatshirt i purchased from them. i was not pleased with it. the lettering on the shirt was the color of the item (charcoal) and was unreadable. my last response from them told me that they do not have a returns department and would not accept any returns, which i couldn't get any instructions for. they told me to keep the shirt. they told me that i had to go to paypal or my credit card to resolve this and get my refund. this was to be a Christmas gift for my son. i can't get him another gift in its place as i can't afford to. the balance owed to me is in excess of $**.**. it is obvious that they aren't going to willingly help me with my issue. please expedite this issue as soon as possible. i have much confidence in paypal. thank you.
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PayPal

Customer service issue
Reported by GetHuman-jadehaas
Dec 9th, 2018 - 6 mons ago
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