bought item in cart linked to PayPal wallet !-email is old and they refuse to update (c...

GetHuman1682912's customer service issue with PayPal from December 2018

23544 similar
0 following
Help with my PayPal issue
Next: our robot will wait on hold for GetHuman1682912 to get a PayPal rep on the line!
Always use the GetHuman Phone tocall PayPal. We wait on hold and get a rep on the line for you faster and for free!
GetHuman1682912's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (a mon ago)
First: share to improve GetHuman1682912's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1682912 may need:
Email, phone number, Name, last 4 digits of Social Security Number, ability to receive access code, and account log in
The issue in GetHuman1682912's own words
bought item in cart linked to PayPal wallet !-email is old and they refuse to update (can't do it as per their "specialist"), bank has been sold and tried to change to new bank(same response from "specialist") this was AFTER I put in all my new info-routing acct number etc. They called landline with a verification code, which refused to validate when I put in the * digit code.** "Specialist" also said I NEED a smart phone-although they have called me with a recorded "paypal verification" number on my landline--not just a cell phone but I HAVE to have a smart phone-can't afford--She actually told me I lied when I told her that I had tried a couple times with the code they called to my landline**Tried to update my recently expired credit card and they also refused that.**Almost * hour wait time to talk to someone, who is RUDE and can't help with minor changes---I am the ONLY person in the entire world to request these changes--yeah-right!??!?!*And after almost * hrs on hold------------they HUNG UP ON ME-they can't help me*over ride--no help what so ever**Unbelievably rude*snotty*arrogant "customer service" I think not-they did NOT help in the least with any of the * seemingly simple issues, called me a liar---------what*how do they even exist?**Now what concerns me is---rude CS rep and "specialist" have my new bank info, entered and gave several times and they claim they don't have it---where is it?? Am contacting my bank to give heads up I may get scammed by paypal
GetHuman1682912 did not yet indicate what PayPal should do to make this right.
I have an issue with PayPal too
How GetHuman1682912 fixed the problem
We are waiting for GetHuman1682912 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get PayPal's attention and get better help faster. Tap below to get started.
Having PayPal issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would PayPal email you?
This email address isn't valid
Follow this issue
See how GetHuman1682912 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1682912
Dec 3rd, 2018 - a mon ago
I have an issue with PayPal too
Not resolved
Seen by 13 customers so far
Similar issue to 23544 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1682912 started working on this issue
Dec 3rd, 2018 9:29pm