On November **th, I placed an order through Saks Fifth Avenue via PayPal. The total amo...

GetHuman-katbickh's customer service issue with PayPal from December 2018

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The issue in GetHuman-katbickh's own words
On November **th, I placed an order through Saks Fifth Avenue via PayPal. The total amount of the order for * items was $****.**. * item was shipped and a charge in the amount of ****.** representing one of the items (Moncler Fulmar Chevron Fur Trim Hooded Coat) appeared. On November **th, FedEx indicated it was delivered at **:**pm and signed for by a C Santos. It was not delivered to my address as I was home all day and waiting for the delivery. I had received a text the night before from FedEx advising I had a delivery coming and it would be delivered by *:**pm. I reported the incident to FedEx on November **th and reeived a case ***********. I also sent Saks.com an email on Saturday December *st. On Monday December *rd, I called Saks Fifith Avenue and spoke with a live person and reported the incident. I was given case number *******. I would like this matter resolved and I expect a refund for this amount. Thank you
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Customer service issue
Reported by GetHuman-katbickh
Dec 3rd, 2018 - a mon ago
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Seen by 4 customers so far
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GetHuman-katbickh started working on this issue
Dec 3rd, 2018 3:27pm