I just spent the good part of an hour this Friday evening, September **, **** from arou...

GetHuman42949's customer service issue with PayPal from September 2018

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The issue in GetHuman42949's own words
I just spent the good part of an hour this Friday evening, September **, **** from around *:** to *:**pm EST (not including the time—over ** minutes—for Paypal to call me back) trying to figure out why there was a fee deducted from my account for a REFUND to me for $**.**. The rep told me it was sent incorrectly by the original merchant as a payment, and should instead have been sent as a refund. SO the rep told me to send the payment back to the merchant. However, when I refunded the money back to the original merchant, I lost another ** cents. I told this to the supervisor (woman in Philippines whose name I forgot to get before she intentionally disconnected me and hasn’t yet called me back). This is after she reassured me that i wouldn’t lose money by refunding the amount back to the original merchant. **Is this how Paypal makes its money? You already got your money when I sent the payment to the merchant. Then you take it again when the merchant refunds me. Then when I send it back to the merchant when I ‘m told by one of your reps that the $** refund was incorrectly sent to me as a payment, not a refund, and that if I refund the original merchant, it won’t cost anything. I had originally tried to send this email with an attachment as a screenshot showing you’ve taken an additional ** cents off this transaction. Where does Paypal's greediness and deception end?**Sorry but I am thoroughly disgusted by the horrible customer service AND constant fees (even for mistakes clearly explained in a one hour conversation I had to wait ** minutes for). I just called back and there is now a * hour wait. What is wrong with Paypal, a company that makes multi millions of $ in profits yet has to make their customers wait to speak to someone? And all your people are in Asia where they receive lower pay and benefits than Americans.**This is unconscionable! I would like the FULL amount of the original $** I should have received (as a refund from the merchant), to be sent back to them, and for YOU to instruct them that they need to send this back to me as a REFUND, so that I may get the full $** back. AND, for the inordinate amount of time I had to spend to get this done, (and that this still issn' resolved, as your rep disconnected me and didn't call me back, even though I checked and my number is on my profile), I am requesting you credit my account for an additional $**.** for my extreme inconvenience. Thank you, awaiting your reply.

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PayPal

Customer service issue
Reported by GetHuman42949
Sep 16th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 15456 others
0 customers following this

Timeline

GetHuman42949 started working on this issue
Sep 16th, 2018 2:44am
GetHuman42949 shared this issue with followers on Twitter
Sep 16th, 2018 2:47am

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