The Authentication System doesn't work (for me). I receive a code to punch into my phon...

GetHuman5765868's customer service issue with PayPal (UK) from May 2021

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The issue in GetHuman5765868's own words
The Authentication System doesn't work (for me). I receive a code to punch into my phone keypad ok, but their call to me is never made.*PayPal Customer Services tell me that my details (including phone number) are recorded correctly - but the phone never rings, and so Authentication never takes place. This situation developed when telephone Authentication was first introduced.**You wrote:*"You did not yet indicate what PayPal (UK) should do to make this right." Strewth - isn't this self-evident ?**You also wrote:*"We are waiting for you to fix the problem and share the solution with the rest of us customers." You are waiting for ME to fix this problem ? But I'm the one looking for a solution ... and thought this website could help. Obviously not.

GetHuman5765868 did not yet indicate what PayPal (UK) should do to make this right.

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PayPal (UK)

Customer service issue
Reported by GetHuman5765868
May 8th, 2021 - 3 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 2894 others
0 customers following this

Timeline

GetHuman5765868 started working on this issue
May 8th 7:57pm