PayPal (UK) Customer Service Issues

I need to change my password on my account. I've tried, but the phone number registered for text or call back is an old one. I can't find where to update this with my new number, which is [redacted]8. The email I provided for contact is my work email, not my PayPal account email. I hope this is acceptable. If not, I can share my PayPal account email with you.

I'm having trouble accessing my Paypal account once again. Every time I try to log in, it prompts me for a passcode sent via text, which I can't access because the screen closes before I can enter the code. This issue has recurred even after setting up a new password before. I just want to access my account without these frustrating security measures that make it difficult to log in.

I've recently changed my phone number and need to update the number associated with my PayPal account. Unfortunately, I cannot log in to make this change as the verification code is being sent to my old phone number, which I no longer have access to. I have tried calling for assistance, but the steps provided require me to be logged into my account. My new phone number is +44 [redacted]. How can I proceed with updating my phone number without being able to access my account?

I recently got a new phone number and can't access my old phone. To login to my PayPal account, I need a verification code from my previous number, which I no longer have access to. I've tried calling, but the steps require me to be logged in, which is the problem as I can only log in with the code sent to my old number. My new phone number is +44 [redacted]. How can I update my phone number without calling?

I am having difficulty accessing my PayPal account due to not updating my phone number before switching contracts. This has caused me to be locked out due to the security check process. The customer support system requires logging in to resolve the issue, which I cannot do without access. Additionally, contacting them by phone results in claims of busyness and calls being ended quickly, without the option to wait in a queue for assistance. If this matter remains unresolved, I may need to escalate it to the relevant government agency and consider filing a claim in small claims court to retrieve the funds held in my inaccessible account and cover any associated expenses.

My daughter fell victim to a scam by purchasing two gift cards through PayPal. We are reaching out to share the details and seek guidance on next steps. We have attempted to call customer service but only encountered unhelpful automated responses or disconnections. Dealing with the aftermath of this scam has been stressful due to the loss of money and the poor customer service experience. We kindly request a timely response and any helpful advice you can provide. Thank you. Sincerely, Mrs. S, on behalf of my daughter, Emily S. - 23rd December [redacted].

I need assistance with updating my phone number on PayPal. I am unable to log in and make the change because they require verification. Contacting their customer service has been unproductive, and I've incurred high phone bills in the process. I have reached out through Facebook and messages, but I keep getting directed back to the help center, which I can't access without logging in - a task I can't complete due to the phone number issue. This situation is causing me stress and frustration. My primary goal is to settle my outstanding balance. Any advice you can offer would be greatly appreciated. Thank you.

Subject: Request to Lift Account Limitation Hello PayPal, I am reaching out regarding the recent account limitation on my account. I want to clarify that the transactions in question were legitimate sales made on eBay, processed through PayPal. I have additional information and proof of the authenticity of these transactions, including invoices and tracking numbers that I am willing to provide. Due to unforeseen circumstances, I lost my job due to Covid-19, and this online selling has been a crucial source of income for my family. I have already provided necessary identification documents to comply with verification requirements. I understand the need for security measures, and I am willing to cooperate fully to resolve this matter promptly. Once the limitation is lifted, I will ensure that all orders are fulfilled, and I will not engage in further sales without upgrading to a business account as per PayPal's policy. Your timely assistance in restoring access to my account would greatly alleviate my financial stress and enable me to address my obligations. Your understanding and cooperation are sincerely appreciated. Thank you for your attention to this urgent matter.

I have a PayPal account under the email [redacted] Since creating this account, I no longer have access to that email or the phone numbers associated with it. Unfortunately, I have forgotten the password. I had contacted customer service a few months back when I noticed a missed payment affecting my credit. I did not make any purchases through PayPal at that time, so it seems someone else may be using my account. I settled the outstanding amount. The previous customer service representative was unhelpful in assisting me with resetting the account to investigate the fraud. I am requesting that someone reach out to me at 07[redacted]78 to help resolve this issue.

I am having issues with a PayPal account that was created without my consent, hindering my ability to make purchases on eBay. I have contacted customer service multiple times and received misleading information about the problem. They even suggested I open an account to resolve the issue, which I refuse to do. A manager was unavailable when I requested to speak to one, and I have not received a callback as promised. I am frustrated that resolving this has been difficult, especially because I do not have an account number since I never opened an account with PayPal. I hope to hear back promptly as this situation has caused me distress.

Last May 11th, [redacted], my daughter passed away, and the inquest has only recently taken place. Her phone has also been deactivated, so I am unable to access the codes to manage her account and close it. Dealing with this situation has been extremely difficult given everything else I have to handle. Her account is under [redacted] I can provide a copy of the death certificate if needed. Please provide a secure address for me to send it to. Address: Long Nursery Coppice Walton Presteigne LD8 2RE My contact number is [redacted]3. Thank you, Claire Henly (mother)

I have been struggling to receive the second part of a refund for fraudulent transactions. The initial fraudulent charge was resolved by PP, but there are an additional 36 unauthorized payments. This occurred while I was hospitalized for COVID and heart issues, now recovering from two heart surgeries in the past two months. I am attempting to have PP address these new fraudulent charges, which total over £[redacted]. I am finding it challenging to navigate the formal grievance process due to my health condition, and I am a pensioner, making it difficult to handle. I am willing to provide specific details about each transaction but need assistance beyond the standard procedure. I am hoping to speak directly with a person to resolve this, as I am overwhelmed by the situation. Additionally, my bank accounts have been compromised, and Apple has detected a virus. I urgently need personalized help to cope with these fraudulent activities.

I have a concern about the communication method used for responding to my emails. Instead of replying directly to my email address, responses are sent to the Message Centre, which I cannot access without proper authentication. The authentication code is being sent to a phone number that does not belong to me. I have requested multiple times to update this number to the correct one ([redacted] [redacted]), yet each time I receive a reply in the Message Centre, which I cannot read without proper authentication. I kindly request assistance from a human representative to address and resolve this issue promptly. Additionally, regarding the statement "Voice the Issue Clearly," I believe "Explain the Problem Clearly" would be more appropriate in this context. I hope my explanation is sufficiently clear.

I purchased a 3-month subscription for Be2 in September '20. As my subscription neared its end in December, I struggled to cancel it through the complicated process outlined on their page. After emailing them twice to cancel, I received no response. Recently, I was shocked to see a £[redacted].97 renewal charge on my bank statement for another 12 months. PayPal was unhelpful, and when I initiated a chargeback, Be2 emailed me asking for an additional £10 and threatening debt collection. The tone of their communication was aggressive, accusing me of not fulfilling their contract.

I made two payments via PayPal on November 26. One payment is showing in my account, but the other appears only on my bank statement. I reached out to the seller on December 15, and they indicated that my parcel was already dispatched with royal mail without providing a tracking number. After almost a month, I contacted them twice with no response. I also observed that the £3.99 payment vanished from my bank statement. I attempted to resolve the matter through other channels but encountered difficulties. While I prefer to discuss this over the phone, I am uncertain if the numbers I have are valid.

Recently, my bank card was fraudulently used. Although Lloyd's fraud department is sorting it out, they informed me that there were two transactions through PayPal. I hardly use PayPal anymore and haven't accessed it in a long time. I can't even remember my login details. Additionally, my phone number has changed due to a recent address move. Please delete my details promptly. If you require more information, please email me. Thank you, Paul T.

I recently received a suspicious text message claiming my PayPal account would be closed if I didn't click a link. Initially, I deleted the message. When I attempted to log in later, I didn't receive the 6-digit code on my phone after multiple requests. Upon further unsuccessful attempts, a message prompted me to contact PayPal. Unfortunately, when I tried calling the provided [redacted] number using my mobile phone, I encountered what seemed like a fax machine tone instead. As of now, I am still locked out of my PayPal account.

Hello, I need assistance with my PayPal account. My email address is linked to my brother's account, and there seems to be an issue with the phone number on file. I am unable to sign in or create a new account as the system recognizes I already have one. My brother has his own account and cannot locate this particular one. I received a request to update my details recently, which made me aware of these problems. I refrained from filling out the form due to recent fraudulent emails requesting my bank details. I suspect the mix-up with the email address started at the shop where I made a purchase or with Sky Broadband. Despite eBay refunding £50 through PayPal, I am unable to verify it. I appreciate any help from a human perspective, as technology is not my strong suit.

PayPal should improve their customer service for financial dealings. Recently, I faced an issue with a payment due to difficulty in contacting them. Changing my phone number made it impossible to receive the code necessary for logging in. Despite multiple attempts, the call with the code never came through to my new number, leaving me locked out of accessing my account with just a username and password. I urge PayPal to have a support team available for communication in the UK and request an email contact for resolving this matter promptly and restoring my access to my account with the username I have had for a long time.

I have encountered an issue with a recent online purchase. I have corresponded with the seller via email from 12/30/20 to 01/16/21 about a delay in delivery and receiving the incorrect item. Despite my attempts to reject the item, request a refund, and offer to return it at the seller's expense as per the Consumer Rights Act [redacted], the seller has only offered a 20% discount. The PayPal dispute process requires me to provide tracking information for return postage, which I cannot afford. The seller has made it difficult by mentioning the challenges of the postal service, seemingly to discourage refunds. I tried contacting PayPal through their website's live chat but received no response. I received the faulty goods on 01/13/[redacted], which caused disappointment and stress due to the late arrival as a Christmas present and the item being vastly different from what I ordered. Both the seller (storemico.com) and PayPal have been unhelpful in issuing a refund without me returning the item to Asia, which I am hesitant to do. I am requesting a full refund and will return the item with a prepaid label from the seller once refunded. I eagerly await your prompt attention to this matter. As per Trading Standards' guidance, I will maintain a record of this case, and I request responses to this email address. Thank you for your assistance. Best regards, G.S.