Thank you for your recent Patagonia Purchases.**We wanted to reach out and let you know...

GetHuman-ziziruup's customer service issue with Patagonia from November 2018

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Thank you for your recent Patagonia Purchases.**We wanted to reach out and let you know that your order has been cancelled. Per your transaction history, your ordering patterns fall outside the scope of individual use intended for Patagonia Mail Order. This is due to the high quantity of orders for a single product style, in addition to the associated dollar amount. Moving forward, it is too high risk for us to continue doing business with you.**This decision extends to all Patagonia channels of business including: online*retail orders, returns, and repairs. We apologize for the inconvenience. If you would like to return any items at this time, I would be happy to provide you with a return label. Please note any future returns will be shipped back to you.**Patagonia has guidelines and policies that protect our international dealers and distributors. In order to protect these agreements, we cannot ship to customers that have an order history that exceeds personal use quantities. We apologize for any inconvenience this may cause.**Kind Regards

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Patagonia

Customer service issue
Reported by GetHuman-ziziruup
Nov 9th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 62 others
0 customers following this
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Timeline

GetHuman-ziziruup started working on this issue
Nov 9th, 2018 8:56pm
GetHuman-ziziruup indicated the issue is not fixed yet.
Nov 10th, 2018 8:20pm