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Party City Customer FAQ

Top Answers & How-to Guides

What is Party City's Phone Number?

The question we are asked most often is about how to talk to Party City customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you have a loyalty program?

Yes, at Party City, we are delighted to offer a loyalty program called Party Perks. Our Party Perks loyalty program is designed to...
Ask any question you have about Party City customer service, get an answer now.
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Payment Methods

What forms of payment do you accept?

At Party City, we strive to make your shopping experience as convenient and hassle-free as possible. To ensure your comfort, we accept...
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Orders and Shipping

Can I cancel or change my order?

Yes, you can cancel or change your order at Party City. However, please note that the ability to cancel or modify an order depends...
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Can I track my order?

Yes, you can track your order with Party City. Once your order is shipped, you will receive a confirmation email containing a tracking...
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International Shipping

Do you offer international shipping?

Yes, we offer international shipping to select countries. At Party City, we understand that our customers come from diverse backgrounds...
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Return Policy

What is your return policy?

Our return policy at Party City is designed to ensure customer satisfaction. We accept returns within 30 days of purchase, provided...
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Bulk Discounts

Do you offer bulk discounts?

Yes, Party City offers bulk discounts on select items. We understand that customers often require larger quantities for events, parties,...
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Reward Programs

What is the Party City Super Party Club?

The Party City Super Party Club is an exclusive membership program designed to enhance your party planning experience. As a member,...
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Do you have a loyalty program?

Yes, at Party City, we are delighted to offer a loyalty program called Party Perks. Our Party Perks loyalty program is designed to...
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Party Services

Do you offer party planning services?

Yes, Party City offers party planning services to make your event stress-free and memorable. Our team of experienced party planners...
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Gift Registry

Can I create a gift registry?

Yes, Party City offers a convenient gift registry service. Creating a gift registry is a great way to ensure that your guests can easily...
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Help me with my Party City customer service issue

Ask any question you have about Party City customer service. We will do our best to get you answers right away.
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