I ordered two pairs of jeans during your cyber Monday sale at the end of November. One...

GetHuman-zephzaiz's customer service issue with PacSun.com from January 2019

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The issue in GetHuman-zephzaiz's own words
I ordered two pairs of jeans during your cyber Monday sale at the end of November. One of the jeans began ripping after the second time I wore them which was about two weeks after I received them in the mail. I didn't think much of it and just decided to keep the jeans because I really liked the style of them. A couple of weeks later while wearing the pants, I noticed a rip on the back left side under my butt. I was shocked and disappointed because I ordered these jeans believing that they were made of good quality material, which doesn't seem to be the case. And a few days ago I noticed that a third rip occurred that I'm sure is going to lead to another hole in the pants. I don't do any extraneous activities in the jeans so I'm confused as to why it has ripped three times in less than two months. I also ordered corduroy jeans in black but when I received them the tag had "asphalt" as the color but they aren't even asphalt they're grey. I have ordered clothes online many times and have never been disappointed with them till now. This was my first time buying jeans from PacSun and after this experience, it will most likely be my last. I am very disappointed in the quality of the materials and the blatant lack of care to supply me with the items that I ordered in the conditions that they were advertised to me. It has been very difficult for me to find jeans that I like that flatter my body and I finally thought I did just to end up disappointed. I know it has been over a month so there is definitely no chance of me receiving a refund or anything, I just wanted to let yall know my experience shopping online at your store. I hope that your company will take steps to ensure that what happened to me doesn't happen to anyone else.
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PacSun.com

Customer service issue
Reported by GetHuman-zephzaiz
Jan 7th, 2019 - a mon ago
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GetHuman-zephzaiz started working on this issue
Jan 7th 6:21pm