I recently placed a very large order with PAC sun .** items totaling over ***.**. Took...
GetHuman1763244's customer service issue with PacSun.com from December 2018
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The issue in GetHuman1763244's own words
I recently placed a very large order with PAC sun .** items totaling over ***.**. Took over two weeks to arrive. * items were cancelled . I asunder that means they sold out before my order was filled. Not sure why it took so long for my order to be filled. I assume by the time it came to my order the items were gone because it took so long to fill. I didn’t receive an email informing me of my cancelled items so I again assumed all my items were being shipped. My invoice says these items were shipped and I also was charged for them! These are Christmas gifts and I’m very upset. First of all I got an email telling me about the big sale on denim. I immediately placed my order and didn’t end up getting the **.** jeans I specifically went on your website. It says your company restocks denim so not sure why I didn’t receive at least the jeans. Also not sure why I was charged and invoice says shipped.
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