I place an order for my grandson on Nov **: order number ********. According to your we...

GetHuman-kgknox's customer service issue with PacSun.com from December 2018

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The issue in GetHuman-kgknox's own words
I place an order for my grandson on Nov **: order number ********. According to your website, I quailified for free shipping but had to wait * to * business days. It has been pass the *th business day since the order, and again according to your website the order is still being processed and not been shipped. Now, I want to find out why??? So my intention was to call but again.. I am being redirected to the computer to address this issue. My grandson who is ** has been waiting by the mail daily and has been disappointed each day since Friday. So what is the problem??? Why hasnt it been sent??? Why is the order still being processed??? The order is his birthday gift on Dec **th but it seems he will not be getting anything from his grandma because your company exceeds its own parameters on the arrival date. I am extremely disappointed not to mention my grandson who has obviously been waiting on a package never sent. Exactly when will the package be sent... if I could cancel this order I would but my grandson is still waiting!!!! *Kathleen Gonzalez Knox
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Customer service issue
Reported by GetHuman-kgknox
Dec 5th, 2018 - 2 mons ago
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GetHuman-kgknox started working on this issue
Dec 5th, 2018 10:36pm