On Wednesday I signed a check from the state of NJ made out to myself and my husband fo...

GetHuman-annebarn's customer service issue with PNC Bank from August 2018

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The issue in GetHuman-annebarn's own words
On Wednesday I signed a check from the state of NJ made out to myself and my husband for $**.** and instructed my husband not to sign his name until he was at the bank, I gave him the Debit Card with my name Anne M Bauernhuber for my ID and he had his drivers license. When he presented the check to be cashed the teller ask if his wife was here he said no she’s in the hospital and she went in the back and spoke with another woman and both stared at him like he was robbing the bank she then responded that she could not cash the check without me being present and he was upset and said for a $** check you can’t cash it and she then responded that the bank policy does not allow them to cash government checks unless both parties are present. I have Cancer and am undergoing radiation and chemo treatments at Community Medical in Toms River after my treatment yesterday I went to the bank with the check and the teller told me the same story this was at *** Lacey Rd Whiting I was extremely upset we have been customers with PNC Bank since **** and never had this problem or made to feel like we were trying to rob the bank, I was so upset I was going to tell her to close my accounts but on second thought it would have made it necessary to wait for checks that were still out standing so I took back my check and went to PNC in Manchester * miles away and was greeted nicely and had no problem with cashing our $**.** check *My husband is John Bauernhuber our account * is ********** and furthermore the Whiting PNC is shorthand’s quite often there is a line with only one teller it use to be a pleasure to go there until about a year and a half ago.

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PNC Bank

Customer service issue
Reported by GetHuman-annebarn
Aug 10th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 646 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN

Timeline

GetHuman-annebarn started working on this issue
Aug 10th, 2018 4:06pm
GetHuman-annebarn indicated the issue is not fixed yet.
Aug 10th, 2018 6:03pm

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