Today you lost * customer with * dogs and repeat food order. I know this is small to y...

GetHuman-bjlavend's customer service issue with PETCO from January 2019

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The issue in GetHuman-bjlavend's own words
Today you lost * customer with * dogs and repeat food order. I know this is small to you, but HUGE to me. Petco Grooming in Daphne, AL. are rude, disrespectful and lazy. Had appointment and carried my * Maltese in for grooming...first time at Petco and definitely last time. Girl came out and felt all over both dogs. Said on was matted too much. This dog has straight hair. I showed her that there were some smalls mats that would come out with your fingers...certainly with a brush. Explained did not want hair cut short because of weather. I left dogs to be groomed. Girl called me and said she would have to shave dogs tail or send her home. I said No and asked about other. She said they had not started on her. I said Don’t I will come pick them up. Got there and they made me wait and ignored me. Had to ask cashier to tell them to get my dogs. She had cut my dogs hair leaving tags hanging all down. The WORST cut I have ever seen. Of course it was much shorter than I had requested.Tail not touched. I have pictures. If my dog was sooo matted that she was going to shave her tail, why didn’t she notice this at the inception and our discussion? If she was sooo matted why cut her hair and not look at her tail? This is so disrespectful. I am not a happy camper and do plan on sharing this expierence. Just wanted you to know how lazy your employees are.
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PETCO

Customer service issue
Reported by GetHuman-bjlavend
Jan 4th, 2019 - 4 mons ago
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GetHuman-bjlavend started working on this issue
Jan 4th 11:36pm