Hello,**I am very unhappy with my experience with Petco this past week. I wish to share...

GetHuman1684936's customer service issue with PETCO from December 2018

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The issue in GetHuman1684936's own words
Hello,**I am very unhappy with my experience with Petco this past week. I wish to share with you what happened to me in the hopes it can be prevented in the future. **A few weeks ago I bought a fish tank and everything that goes along with it from Petco. The specialist there told me what I had to do to get it started and add fish. **About a week goes by and there is a problem with the water in my fish tank. It turns cloudy and my fish don’t look to happy. I call Petco and they told me I need a UV sterilizer to save my fish but they did not have any in the store at the time. So I go online and purchased the UV sterilizer for in store pick up at a store over an hour from me. I drive to the store to pick up my order and when I get to the store they didn’t have the item. They told me a customer service representative was going to contact me to get me the product I paid for. I waited a few hours and decided the call myself. **I spoke to the first operator for an hour explaining to him why I needed the UV sanitizer ASAP or my fish were going to die. Well he could of cared less. He just kept telling me I would receive my refund in ** days. I then asked to speak to a supervisor. The supervisor was more understanding and agreed to send me the product next day delivery. **This was on Thursday and it’s Monday night now and * out of my * fish have died over the weekend and I still have not received the UV sanitizer. When I try tracking the package it just says it’s on it’s way with no delivery date. **I don’t even need the product anymore because pretty much all my fish have died thanks to me not receiving the product I paid for. **I hope this issue can be resolved and no more fish have to die. **Regards,**John Alexander Bonanno
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PETCO

Customer service issue
Reported by GetHuman1684936
Dec 4th, 2018 - 2 mons ago
I have an issue with PETCO too
Fixed
Seen by 3 customers so far
Similar issue to 257 others
0 customers following this
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Timeline
GetHuman1684936 started working on this issue
Dec 4th, 2018 2:18am
GetHuman1684936 indicated the issue is not fixed yet.
Dec 4th, 2018 2:19am