My name is Nicholas vasquez and about *-* weeks ago I went to Petco with my dad after s...

GetHuman-hopeisyo's customer service issue with PETCO from October 2018

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The issue in GetHuman-hopeisyo's own words
My name is Nicholas vasquez and about *-* weeks ago I went to Petco with my dad after setting up my new ** gallon fish tank and bought * fish from you guys a cherry barb and pleco two dwarf Gourami and two gold gourami and took them home and put them in my tank after letting them sit in the bag for **-** mins, the next day I went back with my gf to get two kissing Gourami and when the worker went to go into the tank to get them she had told us she couldn’t sell me the fish because they where contaminated and had a disease called ‘ick’ so instead of the kissing Gouramis we got a molly instead, shortly after the next week I went and picked up a * blue Gourami from the same Petco and took them home. There where all doing well, until I looked up and researched ‘ick’ diseases and learned about it and how’s it’s basically a ‘cold’ for fish, so as the next weeks went by I noticed my cheery barb wasn’t wanting to eat and after looking real carefully I noticed he had tiny white spots on him, so now I know he was sick with ick, I called the store right away and mind you I keep all of my receipts and bags from the Petco in case they die I can take them back, so the person I talked to and explain everything to asked who sold me the first fish and and I told them a lady with blue hair*I don’t know her name and the next day it was a really nice lady with brown hair and she was the one who told me she couldn’t sell me the fish cause they had ick, so I was confused on why the First Lady would sell me the first fishes I bought from you guys if they ‘ick’ disease??? The manger I was taking to basically said I couldn’t prove that the fish they sold me had ‘ick’ disease and there was nothing they could do for me. Even tho I made it pretty clear I had all the receipts and I only go to Petco cause my aunt and my dad both said they where the best place to go for getting my new tank going. I have taken pictures day by day ever since that phone call and am now reaching out to you guys to help fix this problem I have now lost my cherry barb, the two dwarf Gourami one gold Gourami and one kissing Gourami and one blue Gourami, they wouldn’t eat and by that time it was to late. So now I’ve had to go buy ick treatment from a different store and am now having to treat my tank for ick disease thanks to the Petco I trusted and went to, to get my first fish for my new tank. All I was asking from that store was to at least give me the ick treatment I needed to used because they were the ones who made my tank get ick disease. So now I’m sitting here watching my fish die one by one even tho im on the *nd day of treatment, and I even took a sample of my water to Petco to get tested the same day I got the first * fish and they said everything looked fine with my water. So I’m just really confused at this point and my dad told me to reach out to the main guys in charge and hope they can help me since the people at the store where just rude and didn’t want to offer any kind of help what so ever and hung up on me. So I’m really hoping I hear back from someone that can help. All I want is at least some store credit for the fish that died and store credit for the ick treatment I had to go buy. The Petco store location is ***** W McDowell Rd, Avondale, AZ ******Thank,*Nicholas Vasquez *I’m located in Avondale Arizona and if you have any questions please give me a call or a email back at *****@***.com

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PETCO

Customer service issue
Reported by GetHuman-hopeisyo
Oct 31st, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 216 others
0 customers following this

Timeline

GetHuman-hopeisyo started working on this issue
Oct 31st, 2018 10:18am

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