I was at Petco in Beaumont, Texas today while training my five month old lab puppy, who...

GetHuman1185877's customer service issue with PETCO from September 2018

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I was at Petco in Beaumont, Texas today while training my five month old lab puppy, whom of which, is training to be a service dog. I purchased dog treats, three big cookies, and a cow hock. **I was training my dog to mitigate isles, I put her in a sit position, with her lead in my hand, to look at something on the shelf. **Two owners with their huge dog come in without a lead, pulling their dog on a harness handle prior to this. While my dog was in a heel sitting next to me, the dog got loose and almost attacked my dog. The owners were not asked to leave, and the employee who witnessed it, just sat there. During the rest of my time shopping, and training (** minutes or so), the employee was over in the reptile and fish section, which is directly across from the treats, was just standing there talking to them, watching how they had to hold onto the dogs harness for dear life to keep it from bolting in the vision of another dog. If I had realized the dog was still in the store, I probably would have left, so, once I saw them again , I finished up and left. **I was so flustered, that I bought the items I had in hand, and left. I was going to look at leads , but decided against it. **I would like the employees there to enforce the lead rule you have on your door, as I’ve seen it several times within the last six months dog owners, holding harnesses, collars and etc. **I love PETCO, and normally will try to ignore issues like this, because, well dogs are dogs. But, having a puppy, who is in such a sensitive socializing period, in which is crucial for service work, it’s crucial that I know my pup is safe. **My best regards!
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PETCO

Customer service issue
Reported by GetHuman1185877
Sep 23rd, 2018 - 2 mons ago
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GetHuman1185877 started working on this issue
Sep 23rd 2:11am
GetHuman1185877 confirmed the issue is fixed. Hooray!
Sep 28th 3:20pm