Last night we visited the Petco on ***th and Capitol in Wisconsin and when we walked in...

GetHuman-brittnyg's customer service issue with PETCO from September 2018

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The issue in GetHuman-brittnyg's own words
Last night we visited the Petco on ***th and Capitol in Wisconsin and when we walked in we could immediately smell cat urine. I thought that strange but I attributed that to maybe someone had an accident.**When we walked over to the cats available for adoption we were met with a heart breaking sight. Two sweet orange cats in the upper display had a litter box that looked and smelled as though it hadn't been attended to in days, maybe even a week.**The cats acted as though they've had no interaction for an immensely long time, they were starved for attention and looked miserable.**I went to the cashier and asked if she had the keys to their cage and offered to clean it myself. I was absolutely not going to stand by while these poor animals lived in their own filth. She walked us over to the cage and opened it, and one of the sweet cats jumped urgently into our arms and just desperately wanted attention and to be out of the cramped, filthy cage. I nearly cried.**I offered several times to clean everything myself and the young cashier said she would do it after the store closed because she didn't want to get in trouble by her manager for letting me do it. It broke my heart to have to leave the poor cats in those conditions with nothing more than a cashier's half hearted statement that she would get to them.**I have always have supported, volunteered and adopted from shelters. So please, I am begging you, please check that these cats are ok and that their living conditions have drastically improved and stay that way.

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Customer service issue
Reported by GetHuman-brittnyg
Sep 16th, 2018 - 4 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 169 others
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GetHuman-brittnyg started working on this issue
Sep 16th, 2018 4:32am