Syracuse location.*I have been a pet I cutomer for many years. I have bought * ferrets...

GetHuman-kadacsy's customer service issue with PETCO.com from August 2018

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Syracuse location.*I have been a pet I cutomer for many years. I have bought * ferrets which I kept until they died of age from you guys back in Georgia. I have had cats and dogs and I have bought all their stuff as well as the ferrets’ from Petco.*I won’t buy anything from you again.*I went to the Syracuse location today, there’s one single ferret there. No others. I asked for someone to open the cage so I could play with him like I have done *** times over ** years. *I was told I could NOT touch the ferret unless I was purchasing the ferret.*That’s not how people fall in love with new pets. Through a glass.*Also that is not how you socialize ferrets.*Also that is not how you get someone to buy a pet from you.*That’s how you lose a customer. In fact, there were things I was buying for our cats and dog and I decided to leave my money at petsmart instead.*I told the lady, which is the truth, that I didn’t know that I was buying the ferret... that I wanted to play with him first.*She said no, I couldn’t. I told her “just leave it then” she said ok and dismissively walked away from us.*Never again will I set foot in petco, and I will make sure none of my patients, none of my family and none of my friends ever do again. If I ever have to leave a review, you best believe it’ll be very similar to this email. You may want to retrain your employees so this doesn’t happen to more future ex customers.
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PETCO.com

Customer service issue
Reported by GetHuman-kadacsy
Aug 11th, 2018 - 7 mons ago
I have an issue with PETCO.com too
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GetHuman-kadacsy started working on this issue
Aug 11th, 2018 8:01pm
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Aug 11th, 2018 8:02pm
GetHuman-kadacsy indicated the issue is not fixed yet.
Aug 11th, 2018 9:18pm