I bought a mattress on line and quickly realized that I need to try it out first so I i...

GetHuman6567250's Cancel order issue with Overstock.com from September 2021

Help with my Overstock.com issue
The issue in GetHuman6567250's own words
I bought a mattress on line and quickly realized that I need to try it out first so I immediately (within) ** hours cancelled. I was told that she would return my request within * days. When they got back to me they told me it was too late they shipped it. This was not the truth as I immediately called ups and was told it had not received any paper work yet and you can cancel ups anytime before delivery. I have been sitting in my home because customer service told me to have ups call when they get here. I am going to refuse delivery ,but I need to be here. I am ** years old and this has been so stressful , this is a terrible way to do business. I also called chase bank and put hold on my card because they billed it right away even though original delivery date was the **th. Now they have moved it to **th

GetHuman6567250 did not yet indicate what Overstock.com should do to make this right.

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How Do I Track My Overstock.com Order?How Do I Exchange My Overstock.com Order?How Do I Cancel an Order on Overstock?
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Overstock.com

Cancel order issue
Reported by GetHuman6567250
Sep 7th, 2021 - 3 months ago
Fixed
Seen by 15 customers so far
Similar issue to 428 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman6567250 started working on this issue
Sep 7th 12:14pm
GetHuman6567250 confirmed the issue is fixed. Hooray!
Sep 9th 7:45pm
GetHuman6567250 confirmed the issue is fixed. Hooray!
Sep 9th 7:46pm

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