I tried to "exchange" an item last week and it has turned into a nightmare. Because no...

GetHuman4856712's Returns issue with Overstock.com from May 2020

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The issue in GetHuman4856712's own words
I tried to "exchange" an item last week and it has turned into a nightmare. Because no one can get through on the phone, I used the online system and now I have to return an item I don't want to. I purchased two matching side tables. One is up and working. When I opened the other, there was a nick in the front, whether there was a small gouge in the black paint. I tried to exchange for another, but the only method was to request a return and ask for the availability of another item. The return was approved, but only then was I told that another did not exist. So, now I am left with one side table. I then emailed back and said I would keep it and just use a furniture marker to do what I can do because I cannot have a room with one table. The rep then told me I could not do that because I had already been refunded and UPS had a case filed. This is insane. I just want to be recharged for the item and keep it. Otherwise, I need to know how to return both, one of which no longer has the boxes.

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Overstock.com

Returns issue
Reported by GetHuman4856712
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 890 others
0 customers following this

Timeline

GetHuman4856712 started working on this issue
May 22nd, 2020 12:30pm

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