I tried to "exchange" an item last week and it has turned into a nightmare. Because no...

GetHuman4856712's Returns issue with Overstock.com from May 2020

Help with my Overstock.com issue
First: share to improve GetHuman4856712's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4856712 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman4856712's own words
I tried to "exchange" an item last week and it has turned into a nightmare. Because no one can get through on the phone, I used the online system and now I have to return an item I don't want to. I purchased two matching side tables. One is up and working. When I opened the other, there was a nick in the front, whether there was a small gouge in the black paint. I tried to exchange for another, but the only method was to request a return and ask for the availability of another item. The return was approved, but only then was I told that another did not exist. So, now I am left with one side table. I then emailed back and said I would keep it and just use a furniture marker to do what I can do because I cannot have a room with one table. The rep then told me I could not do that because I had already been refunded and UPS had a case filed. This is insane. I just want to be recharged for the item and keep it. Otherwise, I need to know how to return both, one of which no longer has the boxes.

GetHuman4856712 did not yet indicate what Overstock.com should do to make this right.

How GetHuman4856712 fixed the problem

We are waiting for GetHuman4856712 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Overstock.com customer problems.
How Do I Track My Overstock.com Order?How Do I Exchange My Overstock.com Order?How Do I Cancel an Order on Overstock?
Do you have a customer issue as well?
We can help you get Overstock.com's attention and get better help faster. Tap below to get started.
Having Overstock.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Returns issue
Reported by GetHuman4856712
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 890 others
0 customers following this


GetHuman4856712 started working on this issue
May 22nd, 2020 12:30pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies