Received dinette chairs purchased as a gift by our daughter in March, ****. On Oct...

GetHuman-jsmithcl's Complaint issue with Overstock.com from October 2019

Help with my Overstock.com issue
First: share to improve GetHuman-jsmithcl's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jsmithcl may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-jsmithcl's own words
Received dinette chairs purchased as a gift by our daughter in March, ****. On Oct.**, ****, one of the chairs collapsed causing me to fall backwards, stiking my head on the kitchen wall. I fell hard on my rear, was helped up into an adjacent chair, same product, and within seconds, that chair also collapsed causing me to fall backwards, again striking my head on the wall and my buttocks on the floor... cause of the chair collapse was defective screws securing the back of the chair to the metal frame...eight screws broke (snapped) off.....I salvaged seven of the eight screws. **talked with Liz in customer relations *-***-***-***** she initially said to send any medical bills to her for reimbursement. Advised her we did not yet have copies of medicals as they had to be processed thru insurance. **I requested that someone be sent to examine the chairs for product defect, she said not able to ....to her supervisor, Naomi who said nothing could be done til I sent med bills for their "consideration".........I tried to explain my concern about the product and the defect but to no avail.....if no defect existed, why would she want to pay bills? I will maintain all evidence at home til some resolution is reached.

GetHuman-jsmithcl did not yet indicate what Overstock.com should do to make this right.

How GetHuman-jsmithcl fixed the problem

We are waiting for GetHuman-jsmithcl to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Overstock.com customer problems.
How Do I Track My Overstock.com Order?How Do I Exchange My Overstock.com Order?How Do I Cancel an Order on Overstock?
Do you have a customer issue as well?
We can help you get Overstock.com's attention and get better help faster. Tap below to get started.
Having Overstock.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Overstock.com

Complaint issue
Reported by GetHuman-jsmithcl
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 1224 others
0 customers following this

Timeline

GetHuman-jsmithcl started working on this issue
Oct 28th, 2019 9:00pm

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies