Received dinette chairs purchased as a gift by our daughter in March, ****. On Oct...

GetHuman-jsmithcl's Complaint issue with from October 2019

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The issue in GetHuman-jsmithcl's own words
Received dinette chairs purchased as a gift by our daughter in March, ****. On Oct.**, ****, one of the chairs collapsed causing me to fall backwards, stiking my head on the kitchen wall. I fell hard on my rear, was helped up into an adjacent chair, same product, and within seconds, that chair also collapsed causing me to fall backwards, again striking my head on the wall and my buttocks on the floor... cause of the chair collapse was defective screws securing the back of the chair to the metal frame...eight screws broke (snapped) off.....I salvaged seven of the eight screws. **talked with Liz in customer relations *-***-***-***** she initially said to send any medical bills to her for reimbursement. Advised her we did not yet have copies of medicals as they had to be processed thru insurance. **I requested that someone be sent to examine the chairs for product defect, she said not able to her supervisor, Naomi who said nothing could be done til I sent med bills for their "consideration".........I tried to explain my concern about the product and the defect but to no avail.....if no defect existed, why would she want to pay bills? I will maintain all evidence at home til some resolution is reached.

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Complaint issue
Reported by GetHuman-jsmithcl
Oct 28th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 1224 others
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GetHuman-jsmithcl started working on this issue
Oct 28th, 2019 9:00pm