Received dinette chairs purchased as a gift by our daughter in March, ****. On Oct...
GetHuman-jsmithcl's Complaint issue with Overstock.com from October 2019
Help with my Overstock.com issue
First: share to improve GetHuman-jsmithcl's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jsmithcl may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-jsmithcl's own words
Received dinette chairs purchased as a gift by our daughter in March, ****. On Oct.**, ****, one of the chairs collapsed causing me to fall backwards, stiking my head on the kitchen wall. I fell hard on my rear, was helped up into an adjacent chair, same product, and within seconds, that chair also collapsed causing me to fall backwards, again striking my head on the wall and my buttocks on the floor... cause of the chair collapse was defective screws securing the back of the chair to the metal frame...eight screws broke (snapped) off.....I salvaged seven of the eight screws. **talked with Liz in customer relations *-***-***-***** she initially said to send any medical bills to her for reimbursement. Advised her we did not yet have copies of medicals as they had to be processed thru insurance. **I requested that someone be sent to examine the chairs for product defect, she said not able to ....to her supervisor, Naomi who said nothing could be done til I sent med bills for their "consideration".........I tried to explain my concern about the product and the defect but to no avail.....if no defect existed, why would she want to pay bills? I will maintain all evidence at home til some resolution is reached.
GetHuman-jsmithcl did not yet indicate what Overstock.com should do to make this right.
I have an issue with Overstock.com too
How GetHuman-jsmithcl fixed the problem
We are waiting for GetHuman-jsmithcl to fix the problem and share the solution with the rest of us customers.
Please help with my Overstock.com issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Overstock.com customer problems.