I bought a queen headboard, I thought from Sears. When the box arrived it looked in hor...

GetHuman860998's customer service issue with Overstock.com from July 2018

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The issue in GetHuman860998's own words
I bought a queen headboard, I thought from Sears. When the box arrived it looked in horrible shape. I followed the instructions and the holes didn’t match up with the pegs. There was approx * areas where it looked liked paint bubbled and someone painted over it. The entire experience was very disappointing. I needed a headboard so I bought one at a furniture store close to me. I had thrown the horribly tattered box it came in away. I called Sears and they said you guys (*rd party vendor) needed to send me a return post paid shipping label. They said it would come with if ** hours. It did not and to make a long story short I have called * times and STILL do not have a label. Are you stalling so it doesn’t reach me until after you will accept damaged and inferior items? I have everything noted on paper and this is the very last time I am addressing this. I will take this headboard back to Sears and dump it at the customer Service desk. My name is Jeanne Broadway and my cell number is (***) ***-****. I expect to hear from you Tomorrow! My email address is *****@***.com*My Attorneys name is Alan Plevy.

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Overstock.com

Customer service issue
Reported by GetHuman860998
Jul 8th, 2018 - 4 years ago
Fixed
Seen by 9 customers so far
Similar issue to 198 others
0 customers following this
Items needed
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Email address on the account (if applicable)

Timeline

GetHuman860998 started working on this issue
Jul 8th, 2018 8:32pm
GetHuman860998 indicated the issue is not fixed yet.
Jul 8th, 2018 10:17pm
GetHuman860998 indicated the issue is not fixed yet.
Jul 9th, 2018 10:45pm
GetHuman860998 indicated the issue is not fixed yet.
Jul 9th, 2018 10:47pm