I have cancelled my account, I did so at the beginning of October and I now see that ou...

GetHuman-lucychou's Overcharge on Account issue with Ourtime.com from October 2019

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The issue in GetHuman-lucychou's own words
I have cancelled my account, I did so at the beginning of October and I now see that ourtime has still taken £**.** from my account. I am obviously surprised about this and would like you to put it back. I can honestly say that I’m not happy nor am I prepared to recommend you to any of my friends when you make it so **** hard to leave. **I have revisited your site and found another box to click on to properly leave and I have task myself, and you, why it wasn’t so easily found when I cancelled my subscription last time. You need to look at your website and make it useable for all. I feel that you have been devious. **My email address is *****@***.com. My customer number was ***********I would be grateful if you could remedy this situation as I’m not in a position to give away nearly £**.** for an unwanted and (I thought) cancelled service. **Lucy Houston

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Ourtime.com

Overcharge on Account issue
Reported by GetHuman-lucychou
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 12935 others
0 customers following this

Timeline

GetHuman-lucychou started working on this issue
Oct 30th, 2019 10:39am
GetHuman-lucychou indicated the issue is not fixed yet.
Nov 2nd, 2019 10:54am
GetHuman-lucychou indicated the issue is not fixed yet.
Nov 2nd, 2019 10:54am

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