Firstly, I'm happy to say that I was an Ourtime customer in the fall of ****. I did no...

GetHuman634953's Overcharges on My Account issue with Ourtime.com from April 2018

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Top Tip from another customer
If you believe you have been overcharged on your billing please review the previous months bill and the new bill to compare where the charges may have come from. A small increase may be a result of an change in taxes in your area.
The issue in GetHuman634953's own words
Firstly, I'm happy to say that I was an Ourtime customer in the fall of ****. I did not renew my account (upon expiration) because I met a man on your site.**Unfortunately we broke up a few weeks ago. So, I went online to see which dating site I wanted to sign up with this time. Please do not take offense but I felt I would like to try another site, which I did. I signed up with Match.com on April *****.**Therefore I am surprised and none too pleased to see there is a charge from Ourtime on my credit card statement in the amount of $***.** on March **, ****! **I did not authorize this charge, and I cannot recall seeing any notice on your site (when I signed up in the fall of ****) that there would be an automatic charge on the expiration date of my account!**When I signed up with Match.com (yesterday) I did see a notice re my account being automatically renewed upon expiration and made a note of it in my calendar.**As I said above, when I signed up with Ourtime last Fall, I do not recall seeing any such notice!**I am a widow in my **s and cannot afford to pay $***.** to your company, especially now that I have signed up with Match.com!**Would you please issue a credit in the amount of $***.** to my credit card as soon as you can.**I would greatly appreciate it!*Berit Lees**Name: Berit Lees*email: *****@***.com*My user name was: Ty*****Password: "Gemscorp****Ty" I think that was it (sorry I'm not ***% sure).

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Ourtime.com

Overcharges on My Account issue
Reported by GetHuman634953
Apr 27th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 2646 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder

Timeline

GetHuman634953 started working on this issue
Apr 27th, 2018 5:27pm
GetHuman634953 indicated the issue is not fixed yet.
Apr 27th, 2018 7:14pm
GetHuman634953 indicated the issue is not fixed yet.
Apr 28th, 2018 6:32pm
GetHuman634953 indicated the issue is not fixed yet.
Apr 30th, 2018 6:53pm