We used Orbitz to book a hotel room for our recent trip to visit our family in

GetHuman2033084's customer service issue with Orbitz from January 2019

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The issue in GetHuman2033084's own words
I was trying to find the best price. In the past Orbitz has been very helpful to me. ... ON *******, we booked rooms at the San Angelo TX Motel * for January * through **. through Orbitz.The next day our credit card was charged $***.**. When we arrived at the Motel *, the check-in staff could not find proof of our payment, despite the fact that we had confirmation numbers and the travel confirmation printout from Orbitz. ** They offered to give us the price we originally got online provided that we paid them directly, saying that we would need to get our refund from Orbitz. We said, "No Thankyou!" and stayed at another hotel. ** We canceled our reservation in accordance with Motel *'s published deadline policies. The check-in employee confirmed both the policy and our cancellation. However, we cancelled by phone, and got no confirmation number. * *We would like Orbitz to refund us the entire $***.**. **Thank you.
This experience was particularly frustrating to me because we prepaid the hotel stay in order to get a good price, but Motel * did not have any record of our payment when we arrived at check-in with our confirmation numbers from Orbitz.
Orbitz could make this right by refunding me that entire amount that we prepaid ($***.**).
I have been a customer of Orbitz for many years.
This is my first attempt to resolve the issue and I hope it will turn out to be the only thing I need to do to get a fair resolution.
I have an issue with Orbitz too
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I used Orbitz to book a motel for our vacation, as I have many times before
Customer service issue
Reported by GetHuman2033084
Jan 24th, 2019 - 3 mons ago
I have an issue with Orbitz too
Not resolved
Seen by 4 customers so far
Similar issue to 1266 others
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GetHuman2033084 started working on this issue
Jan 24th 9:22pm