Yesterday afternoon I made round trip plane reservations from Washington Dulles to Newc...

GetHuman-tansy's customer service issue with Orbitz from August 2018

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Most likely if you booked with Orbitz the booking information will be within your profile. Once you log into your profile you can see your booking under "Current Reservations".
The issue in GetHuman-tansy's own words
Yesterday afternoon I made round trip plane reservations from Washington Dulles to Newcastle UK on British Airways. I paid by credit card. Later, when I tried to check my itinerary on the Orbitz site, all I got was a former trip. When I tried to get the info, I was given this number: ************ which I assumed was my trip confirmation. I talked to someone on the phone who told me there was no record of my purchase and then later told me it was a computer problem at Orbitz. She said to try again in an hour. Still nothing. I need to make this trip to stay with a very sick friend who is depending on me. I wrote to Orbitz and got this case number: REQ: M - ********. I have heard nothing back on this. I am worried that I may not be able to get reservations if more time passes trying to sort this out. Please help.
GetHuman-tansy did not yet indicate what Orbitz should do to make this right.
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How GetHuman-tansy fixed the problem
Re-entered the entire order and payment info
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Orbitz

Customer service issue
Reported by GetHuman-tansy
Aug 15th, 2018 - a yr ago
I have an issue with Orbitz too
Fixed
Seen by 6 customers so far
Similar issue to 492 others
0 customers following this
Items needed
Ticket Number
Flight Number
Email on Account
Phone Number
Name of Account Holder
Billing and Home Address
Date Of Birth
Timeline
GetHuman-tansy started working on this issue
Aug 15th, 2018 9:10am
GetHuman-tansy indicated the issue is not fixed yet.
Aug 15th, 2018 10:34am
GetHuman-tansy confirmed the issue is fixed. Hooray!
Aug 16th, 2018 11:04am