Hello, I bought this flight for my mom but the airline Azul have changed the flight to...

GetHuman-mayanafr's customer service issue with Orbitz from July 2018

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The issue in GetHuman-mayanafr's own words
Hello, I bought this flight for my mom but the airline Azul have changed the flight to leave earlier at **:** am instead of *:** pm as I initially bought. I have chosen a shorter flight a little bit more expensive for us to be more comfortable but unfortunately, now our flight will leave us waiting in Belo Horizonte for over * hrs for the next flight to Rio de Janeiro. I called Azul and they are willing to change my tickets and my son tickets as well to flight on the flight **** to Santos Dumont Rio de Janeiro to arrive there at around *:** pm but they are not able to change my mom's flight because I bought hers with Orbitz. Would you be able to help me to accommodate the change please?** Itinerary Number: **************Azul Confirmation Code: Q*R*RR

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Orbitz

Customer service issue
Reported by GetHuman-mayanafr
Jul 16th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 305 others
0 customers following this
Items needed
Ticket Number
Flight Number
Email on Account
Phone Number
Name of Account Holder
Billing and Home Address
Date Of Birth

Timeline

GetHuman-mayanafr started working on this issue
Jul 16th, 2018 10:38pm