I've been with Optus for several years and always received paper bill. I've received no...

GetHuman-mjnoonan's overcharge issue with Optus - Mobile from April 2018

Help with my Optus - Mobile issue
I've been with Optus for several years and always received paper bill. I've received no monthly bill (paper or email) after increasing data package and then received SMS to say account overdue which I paid but still no bill either paper or email. Then a SMS to say my account was with debt collection section. This is now being investigated as I have proof of payment but you dont!!!! But not happy with service as still no bill but late fee applied to latest bill which i would like removed please and i want a bill!!!!!
I trust that Optus - Mobile will make this right and come up with a resolution that is fair.
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Optus - Mobile

overcharge issue
Reported by GetHuman-mjnoonan
Apr 28th, 2018 - 3 mons ago
I have an issue with Optus - Mobile too
Not resolved
Seen by 3 customers so far
Similar issue to 27 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-mjnoonan started working on this issue
Apr 28th 12:21am
GetHuman-mjnoonan indicated the issue is not fixed yet.
Apr 29th 8:36pm