I've been with Optus for several years and always received paper bill. I've received no...

GetHuman-mjnoonan's overcharge issue with Optus - Mobile from April 2018

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The issue in GetHuman-mjnoonan's own words
I've been with Optus for several years and always received paper bill. I've received no monthly bill (paper or email) after increasing data package and then received SMS to say account overdue which I paid but still no bill either paper or email. Then a SMS to say my account was with debt collection section. This is now being investigated as I have proof of payment but you dont!!!! But not happy with service as still no bill but late fee applied to latest bill which i would like removed please and i want a bill!!!!!
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Optus - Mobile

overcharge issue
Reported by GetHuman-mjnoonan
Apr 28th, 2018 - 7 mons ago
I have an issue with Optus - Mobile too
Not resolved
Seen by 3 customers so far
Similar issue to 99 others
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Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-mjnoonan started working on this issue
Apr 28th 12:21am
GetHuman-mjnoonan indicated the issue is not fixed yet.
Apr 29th 8:36pm