Optus - Mobile Customer Service Issues

I recently encountered a premium SMS scam that Singtel is already aware of. When I brought up the unusual charge on my bill, Singtel declined to credit it and requested me to pay the amount. They suggested seeking credit via a check from a third party. I have concerns that this third-party company may be connected to Singtel, which raises suspicions of a potential scam.

I am experiencing overcharges on my phone number [redacted]. After being released from the hospital, I no longer have access to my email. Kindly disconnect my service entirely. I will be pursuing legal action due to misinformation provided by an Optus staff member. Could you please provide me with transcripts of all my calls to Optus starting from April 1, [redacted]? My doctor has recommended canceling my retirement holiday and returning home. Thank you, Josh, from Optus. I won't have access to my email until I return to Australia, as I'm not very tech-savvy. Perhaps the Tour Director could assist later if necessary. I will inform everyone through Facebook (which I'm new to) about the issues I've faced with Optus and suggest they consider changing providers once their contracts expire.

Hello, I've been attempting to call your number, but the call keeps disconnecting after a short time. Regarding our order (Order number: PO74888), it is currently being held at Startrack because the address provided for the receiver appears to be incorrect. According to Startrack, the address listed as "Natural Fertility and Health Sol MAROUBRA [redacted]" is invalid. The correct address should be 29 Cantrill Avenue, Maroubra NSW [redacted], Australia. Could you please update the address with this information so that Startrack can proceed with delivery? For further communication, you can reach me at [redacted] or call me at +61 2 8[redacted]. I kindly request that this matter be addressed promptly. Thank you!

I was recently overcharged by Optus due to misinformation provided by Josh, one of their staff members. Despite requesting transcripts of all calls in April and May between Optus staff and myself, I have not received any correspondence from them. During a chat with Optus, the situation became stressful to the point where an ambulance had to be called. I threw my phone in the garbage, only to have it retrieved and the SIM card removed by a member of my tour group. While making other inquiries, I did not receive any responses. As I am not very proficient with computers, I have received assistance to correspond via email. I have decided not to have the SIM card reinstalled. Upon my return to Australia, I plan to contact the Telecommunications Ombudsman and seek legal representation to obtain compensation for the expenses and stress caused. Additionally, I have noted that emails from Optus arrive in my inbox marked as spam and would appreciate it if this issue could be resolved. Thank you.

I am extremely frustrated that my phone has been disconnected for the second time in a week even though my bill is paid. It's disappointing that I can't speak directly to Optus to address this issue. After being a loyal customer for 23 years, I find this lack of customer service appalling. For the past six weeks, every Friday, my service gets interrupted without warning. I am seriously considering switching to another provider due to this ongoing inconvenience.

I believed I had already cancelled my non-existent internet service with Optus a few weeks ago, which was being paid through direct debit. Despite my struggle to reach Optus by phone for over six months, I eventually connected through Optus chat, provided all necessary details, and was assured my service was terminated. However, I recently received an SMS from Optus addressing me by name about an unpaid bill and urging me to update my email address via their website. I want to cease any association with Optus, as their internet service never functioned properly since its installation in [redacted]. Despite numerous complaints, phone infrastructure checks, and unsatisfactory service acknowledgments, the issue persisted. My attempts to reach them by phone continue to be futile. I intend to escalate this matter to the telecommunications industry ombudsman, but I understand I may require a complaint number from Optus to proceed.

I purchased a Realme C3 Rmx2020 at an Optus store in Fairfield NSW over a year ago. I have been a loyal customer for many years and always praised Optus for its customer service and network coverage. The Realme C3 I have is dual sim but locked, preventing me from using the second sim for emergencies, which is crucial for me and my sick 94-year-old mother. Despite my heart condition and limited budget, I expected the Optus staff to inform me about the locked second sim due to a promotion, which I only found out after purchasing. I contacted Realme and Optus, but Optus refused to activate the sim. I hope someone from Optus can help me as this feature is vital for emergencies. I believe in Optus' excellent customer service and hope they can restore my faith in them. Tony G.

Hello, I recently switched from Optus to Telstra two months ago, and although I paid all outstanding dues at that time, a direct debit transaction was still processed on August 9th. Even after the switch, my Optus services were not canceled, leading to additional charges. When I contacted customer service to address this issue, the process was frustrating with long wait times and brief conversations. Eventually, the services were canceled, but now an unexpected payment has been debited from my account. Please resolve this promptly to avoid a negative review. Thank you. Best, Himavanth B.