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OptumRx Customer FAQ

Top Answers & How-to Guides

What is OptumRx's Phone Number?

The question we are asked most often is about how to talk to OptumRx customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is OptumRx available in all states?

Yes, OptumRx is available in all 50 states. Whether you reside in Alaska, Hawaii, or any other state, you can access the pharmacy benefits...
Ask any question you have about OptumRx customer service, get an answer now.

Recent OptumRx Customer Questions

website wont load after I press login

We're sorry to hear that you're having trouble logging in. Please ensure that you are using a supported and up-to-date web browser. Clearing your browsing history, including cache and cookies, may also help. If you're using a mobile device, try switching to a desktop or laptop computer. If you've tried these steps and are still experiencing issues, there may be a temporary issue with the website/server that will need to be resolved by OptumRx's technical team. In this case, please try again later.
Asked Mar 1, 2024 3:21 PM

Help me with my OptumRx customer service issue

Order Status and Inquiries

How can I check the status of my prescription order?

You can check the status of your prescription order by logging into your online OptumRx account. From there, you can view the details...

How long does it take to receive my prescription order?

The time it takes to receive your prescription order from OptumRx generally depends on various factors such as the medication type,...

About OptumRx

What is OptumRx?

OptumRx is a leading pharmacy care services company that offers a range of comprehensive pharmacy benefit management solutions. It...

Is OptumRx available in all states?

Yes, OptumRx is available in all 50 states. Whether you reside in Alaska, Hawaii, or any other state, you can access the pharmacy benefits...

Prescription Transfers

Can I transfer my existing prescriptions to OptumRx?

Yes, you can transfer your existing prescriptions to OptumRx. Transferring your prescriptions is a simple process that can be done...

Payment Methods

What payment methods are accepted?

OptumRx accepts various convenient payment methods to ensure a seamless experience for its customers. Acceptable payment methods include...

Discounts and Savings

Are there any discounts or savings programs available?

Yes, OptumRx offers various discounts and savings programs to help customers save on their prescription medications. One such program...

Automatic Refills

Can I refill my medications automatically?

Yes, OptumRx offers an automatic refill program for medications. With our convenient Auto Refill service, you can ensure that your...

Medication Authorization

Can I request medication prior authorization through OptumRx?

Yes, you can request medication prior authorization through OptumRx. OptumRx offers a simple and convenient process to request prior...
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