I tried to order my birth control pills ahead of time, because I am studying abroad in...

GetHuman-jpfelder's customer service issue with OptumRx from August 2018

202 similar
0 following
Help with my OptumRx issue
First: share to improve GetHuman-jpfelder's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-jpfelder to get a OptumRx rep on the line!
Always use the GetHuman Phone tocall OptumRx. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-jpfelder may need:
Name on account, Billing address, Date of birth, Social security number, and Phone number
The issue in GetHuman-jpfelder's own words
I tried to order my birth control pills ahead of time, because I am studying abroad in Ecuador for * months starting tomorrow. I would need * packs. My doctor sent you a perscription for * packs, either one would be fine. I called Tuesday and they said they could do a rush order, and they said it was possible. I checked in Wednesday and the person I spoke to said it wasn't possible to do a ** day supply by mail, only a ** day through a pharmacy, I was very concerned. Later that afternoon I called back to see if you could make it work, and the woman I spoke with said it would work, and set up a Saturday delivery for me. I watched yesterday for a package but didn't receive anything. I am now leaving tomorrow and am in a huge jam because I don't have the full supply of medication to go down to Ecuador with, which is recommended*necessary. I was assured by OptumRx people that I would have my meds by yesterday, and paid for rush shipping. How can I get them today?
GetHuman-jpfelder did not yet indicate what OptumRx should do to make this right.
I have an issue with OptumRx too
How GetHuman-jpfelder fixed the problem
We are waiting for GetHuman-jpfelder to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get OptumRx's attention and get better help faster. Tap below to get started.
Having OptumRx issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would OptumRx email you?
This email address isn't valid
Follow this issue
See how GetHuman-jpfelder fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jpfelder
Aug 12th, 2018 - 7 mons ago
I have an issue with OptumRx too
Not resolved
Seen by 3 customers so far
Similar issue to 202 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-jpfelder started working on this issue
Aug 12th, 2018 6:36pm