I tried to order my birth control pills ahead of time, because I am studying abroad in...

GetHuman-jpfelder's customer service issue with OptumRx from August 2018

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The issue in GetHuman-jpfelder's own words
I tried to order my birth control pills ahead of time, because I am studying abroad in Ecuador for * months starting tomorrow. I would need * packs. My doctor sent you a perscription for * packs, either one would be fine. I called Tuesday and they said they could do a rush order, and they said it was possible. I checked in Wednesday and the person I spoke to said it wasn't possible to do a ** day supply by mail, only a ** day through a pharmacy, I was very concerned. Later that afternoon I called back to see if you could make it work, and the woman I spoke with said it would work, and set up a Saturday delivery for me. I watched yesterday for a package but didn't receive anything. I am now leaving tomorrow and am in a huge jam because I don't have the full supply of medication to go down to Ecuador with, which is recommended*necessary. I was assured by OptumRx people that I would have my meds by yesterday, and paid for rush shipping. How can I get them today?

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Customer service issue
Reported by GetHuman-jpfelder
Aug 12th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 202 others
0 customers following this


GetHuman-jpfelder started working on this issue
Aug 12th, 2018 6:36pm

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