I need to cancel service on behalf of my stepfather, Henri Addor, who died of COVID...

GetHuman5132032's customer service issue with Optimum from August 2020

Help with my Optimum issue
First: share to improve GetHuman5132032's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman5132032's own words
I am trying to cancel the Internet, phone and television service, along with the account, for *** Harvest Commons in Westport, CT. All occupants have died and the house is being sold. ... I need to cancel service on behalf of my stepfather, Henri Addor, who died of COVID-** on April **. He lived at *** Harvest Commons in Westport, CT *****, a condominium that I now own, but which is under contract to be sold August **. The Optimum account, which was originally in the name of Sandra B. Klein, my mother, who died in ****. The Optimum account * is *****-******-**-*. *Mr. Addor’s email address was *****@***.com. He had the following services: ** Optimum Value (TV)** Optimum *** (Internet)** Optimum Voice (Phone)*I need to cancel all three. I live in MA. **Please call me back to cancel these services, and this account. Thanks!
Cancelling service and the account
How GetHuman5132032 fixed the problem

We are waiting for GetHuman5132032 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Optimum's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Optimum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Optimum

Optimum ***
Customer service issue
Reported by GetHuman5132032
Aug 4th, 2020 - 7 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 5347 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN

Timeline

GetHuman5132032 started working on this issue
Aug 4th, 2020 10:49pm

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers