Unhappy with the cost of my ATT mobile service, and curious what internet only plan mig...

GetHuman4921332's Cancel Account issue with Optimum from June 2020

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The issue in GetHuman4921332's own words
Cancel my account ... Unhappy with the cost of my ATT mobile service, and curious what internet only plan might be available, (I had FIOS) I called optimum on Monday May **, and spoke to a rep who sold me on an internet-only plan for $**.** per month for internet only w**** mbp “for life” and Altice mobile service for $** per month w*“unlimited data” “for life”. Okay!*The Optimum technician came Weds May **th to install. He mentioned the plan was only “****” (NOT ***) but I could have *** mbp for $** instead.*I decided to keep Altice mobile but switched back to FIOS.*I called countless times to cancel Optimum internet finally getting a rep on Fri the **nd (?) The rep kept saying that it would be better to cancel right before my service billing period on (June *th)*say, on June *th or *th. He was unable to explain "why" this would be "better", but, agitated and tired of arguing with him, I hung up. I tried calling yesterday the *th, to no avail, and today, several times, as in right now, endlessly on hold. I could kick myself for not standing my ground, and INSISTING he cancel me then and there. (my frustration got the best of me) I know that Optimum is FAMOUS for billing you for the entire period. This, I must avoid. OH, how I hate dealing with this company.
Cancel account
multiple telephone calls
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Optimum

internet
Cancel Account issue
Reported by GetHuman4921332
Jun 6th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 4497 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN

Timeline

GetHuman4921332 started working on this issue
Jun 6th, 2020 11:46pm