I called Optimum because of a Wi-Fi issue I was having. Technical Support tried to hel...

GetHuman3010741's Dispute a Charge issue with Optimum from May 2019

Help with my Optimum issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3010741's own words
I called Optimum because of a Wi-Fi issue I was having. Technical Support tried to help over the phone but wasn't able to. They sent a technician to fix the problem. I was told that if the problem wasn't my fault, then I wouldn't be charged. The technician saw that the outside cables were cut and that's why my Wi-Fi wasn't working. During that week, PSE&G was working on my street and may have cut those wires. A couple of weeks later, I get a bill from Optimum charging me $** for the technician to come and said that he changed the cables inside, and not the outside, like the technician did. I had no control over what happened outside of my building and don't think I should be charged for it.
GetHuman3010741 did not yet indicate what Optimum should do to make this right.
I have an issue with Optimum too
How GetHuman3010741 fixed the problem
Do not go through the billing department! I called them twice and they gave me the run around. I even spoke with the supervisor and she didn’t do anything. I said I wanted to cancel and they put me through someone else and the woman in the “cancel account” department (sorry don’t know the actual department name) was so nice and understanding to us. She took off the charge and we were grateful.
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Optimum

Dispute a Charge issue
Reported by GetHuman3010741
May 31st, 2019 - 5 mons ago
I have an issue with Optimum too
Fixed
GetHuman3010741 shared how to fix
Seen by 8 customers so far
Similar issue to 6066 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman3010741 started working on this issue
May 31st 5:00pm
GetHuman3010741 confirmed the issue is fixed. Hooray!
May 31st 9:29pm
GetHuman3010741 confirmed the issue is fixed. Hooray!
Jun 1st 1:51am
GetHuman3010741 confirmed the issue is fixed. Hooray!
Jun 1st 3:54pm