I rescheduled my service installation from **** from *-** to **** from *-*pm. I called...

GetHuman-gmeneses's complaint issue with Optimum from March 2019

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There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman-gmeneses's own words
I rescheduled my service installation from **** from *-** to **** from *-*pm. I called the customer support center at ***-***-****. I was confused by the message saying my appointment was for ****, after confirming via chat with Jonathan that it was rescheduled to ****. During my call I spoke to a representative who could do nothing and could not find my reschedule confirmation anywhere. I requested to speak to a supervisor, I was transferred to a "Supervisor" Ray. This person was not well trained, did not align with the customer and after putting me on hold, hung up on me after being on the phone from * pm -*:** pm. I haven't even started my service and already noticing bad business practices and extremely poor customer service. I will now look for a new provider as Optimum clearly does not care about the quality of service it provides at its call centers to customers. I will ensure others know about this too.
GetHuman-gmeneses did not yet indicate what Optimum should do to make this right.
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How GetHuman-gmeneses fixed the problem
I emailed corporate and shortly after received a call regarding a possible fix. Shortly after, I received a call that a tech would be headed to my home same day.
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Optimum

complaint issue
Reported by GetHuman-gmeneses
Mar 29th, 2019 - 6 mons ago
I have an issue with Optimum too
Fixed
GetHuman-gmeneses shared how to fix
Seen by 6 customers so far
Similar issue to 5224 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman-gmeneses started working on this issue
Mar 29th 6:55pm
GetHuman-gmeneses confirmed the issue is fixed. Hooray!
Mar 29th 11:21pm