I moved from my home of thirteen years to my new home on Nov. **, ****.*I arranged to h...

GetHuman1609913's customer service issue with Optimum from November 2018

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The issue in GetHuman1609913's own words
I moved from my home of thirteen years to my new home on Nov. **, ****.*I arranged to have my Optimum service moved through the Optimum Realty Team. I told them that I wanted to keep my promotion, which will last three years, and I wanted everything exactly the same in the new location.*They asked if I wanted new cable boxes, so I said okay, since the Samsung cable boxes had to be replaced occasionally when they started to behave strangely. I would take them to the Cablevision store to swap them out.*They told me the installer would bring new boxes, wire the house, and start my service.*On moving day the technician came and wired the house and placing boxes in the locations I requested. He said they were Altice and I wouldn't need a router anymore for WiFi. I didn't know what that meant so I said okay.*Then there was an interruption in Optimum service in my area and the installation was not completed, and the technician left, taking all my old equipment.*When area service was restored, it took two days to set up another appointment. A different technician came and set everything up. The new boxes were noisy, but hey, I had TV, phones, and internet again.*I'm not thrilled with the new stuff, but I'm still settling in.*Today, I went online to the Optimum website customer service page to check on call history and I noticed my bill.**$***! What!**I checked details and the installation of the Alice box cost $*** as a one time fee. *NOBODY, BUT NOBODY said there was a fee involved. I did NOT request Altice, nor was any mention of prices or fees.*So what I want—*is to have my old boxes back, *my credit for losing two and a half days service, *and the $*** fee removed from my bill**Thanks,*Leonard Levitsky*** Echo Lane *Kings Park, NY
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Customer service issue
Reported by GetHuman1609913
Nov 23rd, 2018 - 10 mons ago
I have an issue with Optimum too
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GetHuman1609913 started working on this issue
Nov 23rd, 2018 2:35pm