I left direct tv and came over to your company *** months ago and from the minute your...
GetHuman1032670's customer service issue with Optimum from August 2018
Help with my Optimum issue
First: share to improve GetHuman1032670's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1032670 to get a Optimum rep on the line!
Always use the GetHuman Phone tocall Optimum. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman1032670's own words
I left direct tv and came over to your company *** months ago and from the minute your equipment was installed we had problems ... we have had technicians come to our house * times ... we have not had WiFi or use our tv to record or use on demand ...we have no home phone to boot .... I work from home and have none of these services that you are suppose to service us with .... we have been on the phone with customer service a total of * *** hours and we were told Eileen a supervisor would be in touch ... still didn’t hear anything !!! I work in customer service field and would be disgusted with my employees with the lack of communication and courtesy we received !! Last night I was told they don’t even know when a tech can come out and fix this !!!!! This is dispicable !!!! I would appreciate it if someone could contact ASAP or I will be cutting my service off with you and make sure to let everyone in my field and my husbands field to know how we were treated. *Looking forward to your timely response.*Ellen Gordon
GetHuman1032670 did not yet indicate what Optimum should do to make this right.
I have an issue with Optimum too
How GetHuman1032670 fixed the problem
We are waiting for GetHuman1032670 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.