My account * *****-******-**-*. I am very frustrate with Optimum service. Just to speak with a supervisor is ** to ** hours wait time. I took me ** minutes waiting on the phone because I refused to provide my phone * so a supervisor call me. *According to them I still own them $**.** for April Month. I called in May to cancel the service and I returned the box in May **th. I asked the agent about my balance and she replied that my balance was $*.**, and all I needed to do was to return the box, which I did, and also asked my balance and confirmed it was $*.**. I received a bill for $**.** * $**.** late fee. Randy, the supervisor besides of not providing any help, also said to me that he could not even remove the $**.** late fee which I consider wrong, because I never received any bill indicating that I owned money to Optimum. I hope that someone can help me on this which I consider is a lack of customer service and wrong policy for customers.
I trust that Optimum will make this right and come up with a resolution that is fair.