I booked two flights with Opodo within Thailand. OPODO *********** & OPODO...
GetHuman4599302's Cancel booking issue with Opodo from April 2020
Help with my Opodo issue
First: share to improve GetHuman4599302's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4599302 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman4599302's own words
I booked two flights with Opodo within Thailand. OPODO *********** & OPODO ***********. The flights were cancelled due to coronavirus. I wanted refunding so I rang customer services and auto message said, "due to volume of calls I would have to wait and to enter my ten digit Opodo reference number". And when I did enter the number, it replied, " I'm sorry, we do not recognise this number". Then the line went dead. I redialled and then entered my second Opodo reference number. This also was not recognised by the system and the call was terminated. I have done this four times in the last two weeks and every time it does not recognise the reference numbers. It does say in their emails that as this is a low budget airline, I should contact them directly to make changes. But when I do, they refer me back to Opodo. I seem to be going around in circles.
GetHuman4599302 did not yet indicate what Opodo should do to make this right.
I have an issue with Opodo too
How GetHuman4599302 fixed the problem
We are waiting for GetHuman4599302 to fix the problem and share the solution with the rest of us customers.
Please help with my Opodo issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.