Opodo Customer Service Issues

I purchased a flight ticket from Opodo on Arkia Airlines for a trip from TLV to BCN on 10.1.[redacted] and returning on 17.1.[redacted]. The issue is that my name is Orry Sarfaty, but in the email confirmation, they mistakenly wrote Orri instead of Orry. I have been trying to contact them for two weeks now to correct the name, but every time I call, I get a different explanation. They want to charge me $[redacted] for the name correction, while Arkia Airlines informed me it should only be $80. I have not received any help, and they even claimed they tried to call me when they haven't. If they don't resolve this soon, I will lose my money because I won't be able to use the ticket. They initially suggested canceling and rebooking, which is unnecessary. I urgently need Opodo to issue a new ticket with the correct name.

I have made a booking on Opodo for four colleagues traveling from Istanbul SAW airport to Australia via Doha on January 16th, returning on January 21st. I realized I would prefer to depart from Istanbul Ataturk rather than SAW but was informed by Opodo of a large penalty to make this change. I am now considering cancelling the entire reservation. Can you confirm if I will receive any refund if I cancel and the amount? My booking reference with Opodo is [redacted]. My name is John Fitzgerald, and I used the email [redacted] for the booking.

Subject: Issue with Recent Booking Attempts I am contacting you regarding two recent booking attempts made for Mr. Aaron Goz in the last 12 hours. I decided not to proceed with both bookings due to last-second price increases. However, I was surprised to find charges on my account for tickets I never intended to purchase. Details of the bookings in question are as follows: Booking Reference: [redacted] - Booking Status Update Booking Reference: [redacted] - Booking Status Update I kindly request a refund of the charged amount back to my account. Your prompt attention to this matter is appreciated. Thank you, I.S. Sezer

I recently made a booking for a return flight and hotel in Vietnam through an online platform. Upon reviewing my booking details, I noticed a discrepancy where my hotel reservation starts a day earlier than my actual arrival date. I contacted Opodo customer service by phone; however, the process was quite frustrating with long wait times and multiple back-and-forth discussions with the agent. Despite the inconvenience caused by the booking system's error, the representative only agreed to make the necessary changes without offering a refund for the extra night. I expressed my dissatisfaction with the situation as I believe the mistake was not mine but a glitch in their system. Ultimately, after a prolonged conversation, the agent agreed to correct the booking at no additional cost but failed to provide me with a confirmation via email as promised. I hope for a refund of £20 for the unnecessary night and for assurance that the hotel is informed of my late check-in on the 31st of March.

I made a reservation for a holiday package to Cape Verde on Wednesday, 26/02/[redacted]. Shortly after booking, I received an email stating that it was in process. The following day, I received emails claiming my card was declined, followed by another confirming my hotel booking. I contacted my bank, which confirmed no issues with my card or payment. I have used this same bank account for previous holiday bookings without any problems. After contacting customer service and speaking to multiple representatives for hours, I was asked to pay double the initial booking amount, which I cannot afford. As I am unable to afford the flight in the package deal, I am requesting a refund for the hotel portion of the booking.

On Friday, March 1st, I made a booking for 2 flights via Opodo, with one return flight from Gatwick to Santorini for 4 people. I promptly received confirmation and ticket information from easyJet for the return flight. However, I did not receive any confirmation or ticket information from Norwegian Airlines for the outgoing flight. After checking my bank account, I noticed the payment for the return flight was deducted, without any information from Norwegian Airlines. To rectify this, I booked 4 outgoing flights directly with Norwegian Air. Surprisingly, 3 days later, I received an email from Opodo confirming the booking from Gatwick to Santorini and the payment was deducted. Despite the email stating the booking was cancelled, I have not received any tickets. I have been waiting on hold with customer service for nearly 20 minutes. I kindly request a prompt refund of the deducted amount.

Good afternoon, My name is Cecilia Bravo. On November 8, [redacted], I purchased two tickets from Frankfurt to Lima on November 10, [redacted], and from Lima back to Frankfurt on December 9, [redacted]. I used the first ticket but had to extend my stay in Peru due to visa reasons, causing me to miss the return flight. The tickets were flexible, and before the return flight, I confirmed I wouldn't lose the ticket. However, when I tried to travel on February 27, [redacted], the penalty for not using the original ticket was almost three times the cost of both tickets. Therefore, I had to purchase a new ticket from another airline. I was informed at the Latam office that the website where I bought the tickets could potentially refund me for the unused ticket. I seek information regarding this refund. I appreciate your assistance and await your reply. Best regards, Cecilia Bravo

Hello, I would like to address my concern regarding the discrepancy in baggage allowance charges for my recent booking with the reference WWK6WY. For the departure, I was charged for 20kg per person, but for the return trip, I noticed that there was no baggage allowance, resulting in a total charge of USD560 for 40kg. I am seeking clarification on the possibility of being reimbursed the difference in online baggage pricing, amounting to USD180, which leaves a significant excess of USD380 in charges for the return journey. The situation of having no baggage allowance for the return journey after being charged for 40kg during departure raises confusion and seems unreasonable. The initial attraction to the flight's affordability diminishes when additional charges, particularly excessive baggage fees, are imposed. Generally, a standard allowance of 20kg per person is expected. I kindly request a prompt response addressing this issue and providing options for a credit adjustment. Your attention to this matter is appreciated. Thank you, G.

Regarding REF [redacted], I have been awaiting a refund of £[redacted].50 for five weeks now. Initially, I was told it would take ten days, then received various further wait times - 7 days, 48 hours, 34 hours, 5 to 7 days, with promises of it being in my account by last Monday, then Tuesday, and now today. Despite calling over 40 times, the refund has not been processed. I encountered suspicious behavior during calls where agents went silent or disconnected, with the most recent incident occurring around 8:20 PM; it is now 8:45 PM. My flight is on the 24th, and this refund is essential for my travel funds. Following assurances from manager Taran that the refund would appear today, I am now informed to wait an additional 72 hours - the day I am due to travel, leaving me without funds. This frustrating experience has lasted for a month, and I am considering legal action if the refund is not received in time for my Sunday travel plans. It appears that some agents may not be truthful, especially when asked to speak to a manager.

Booking Reference: [redacted] Upon my arrival at the Hilton in Clearwater, Florida, I was dismayed to discover a discrepancy - I had booked and pre-paid for two rooms, but the hotel's system showed only one. Despite my attempts to clarify the situation, the hotel insists on charging me again for the additional room. After extensive discussions with customer service representatives in India last night and this morning, the matter remains unresolved. I kindly request urgent intervention to rectify this error. Please liaise with the hotel directly and connect me with a manager or supervisor in the UK for swift resolution. Sincerely, Mark L.

Hello, I recently secured 2 flight bookings to the US but encountered a payment issue due to insufficient funds on my credit card. This has been resolved, and I kindly request a reattempt to issue the tickets for 2 passengers. I will share the reservation details via email promptly. Thank you, Best regards, Geert

I booked a flight and hotel for Dubai but missed my initial flight due to an issue. I rebooked and everything seemed fine until I tried to check-in for my return flight only to find out it was cancelled because I missed the first leg. I hadn't been informed about this cancellation and now I'm stuck at Dubai Airport. The cost of a new ticket is high, and I may have to stay another night which I hadn't booked. I don't want to incur extra expenses as it wasn't my fault that my return flight was cancelled. I need advice on how to proceed since I've already paid for my flight and am not willing to pay for it again. My Opodo booking number is [redacted]. Thank you.

I am encountering a persistent issue with my flight bookings through Opodo. Although one leg of my double direction flight from Sofia to Berlin was marked as fixed, the initial flight from Sofia to Berlin remains unresolved. The booking reference number for Opodo is [redacted], with a check-in number BVGTXS on Ryanair flight FR1149. After resolving a bank restriction, I need assistance to secure the departing flight. I initially booked as a guest, and now that my credit card issue is resolved, I cannot simply rebook without risking a double charge. As my departure date is approaching on the 24th of April, I urgently seek guidance on how to rectify this situation promptly.

Booking Number: [redacted] Dear Customer Service, I encountered an issue with my payment when attempting to purchase tickets for three travelers on my personal Amex card while seeking a receipt under the name and address of our humanitarian organization, Ruah. To avoid any processing discrepancies, I kindly request the cancellation of my current booking. This will enable me to rebook the tickets using Ruah's credit card, ensuring a successful transaction. I would appreciate it if you could process the cancellation promptly so I can proceed with the rebooking tomorrow. Thank you for your assistance. Best regards, Morena S.

Dear Sir/Madam, I had a flight from Dusseldorf to Kuching on 29th April but unfortunately missed my flight from Kuala Lumpur to Kuching on 30th April due to the long waiting queue at the immigration counter. I was forced to buy a new flight which cost me [redacted] euros. Despite receiving an email from Opodo confirming my flights and instructing me to get my boarding pass at the airport, upon arriving for my flight on 13th May, I was informed that all my flights had been canceled, which came as a shock. It seems excessive to cancel all my flights for missing just one. My booking number is [redacted] - NEIAVO. I have important meetings and need to return; otherwise, I will lose both time and money. I believe Opodo should compensate me for this and provide me with a new flight from Kuching to Dusseldorf.

Hello, I am reaching out to address a booking issue I encountered while trying to reserve my flight through your website. After booking a flight from Tivat, Montenegro to Paris, France, the total price displayed was [redacted] euros. However, upon checking the emails from both Opodo and the airline, the charge on my boyfriend's MasterCard showed a different amount. The additional charge was labeled 'Barcelona' with Opodo mentioned at the bottom. This discrepancy is concerning, and I am unsure why this occurred. Could you please investigate this matter and provide a resolution promptly? My booking reference for this transaction is [redacted]. Thank you for your attention to this matter. Best, Andrea

Hello, we made a reservation for 3 nights over Easter this year at Isla Bonita in Adeje, Tenerife, through Opodo with reference [redacted]98. The quoted price was £[redacted].86 for an all-inclusive stay. I assumed this was the rate for 2 people sharing a double room with a pool view. Upon arrival, they insisted the price was for only one person and charged us an additional £[redacted].58, bringing the total to £[redacted].44 for 3 nights. Comparing this to similar rates for upcoming dates, £[redacted] seems appropriate for a double occupancy stay. I've raised a case with Resolver (ref: [redacted]) but haven't received any response yet. I'd appreciate clarification on whether the additional charge was valid and guidance on how to reclaim the overcharged amount. Thank you, S.H.

Good morning, Today, during my appointment at the Russian visa center, I was informed that my insurance was rejected due to insufficient coverage - it only provides 10,[redacted] euros instead of the required 30,[redacted] euros. I am now waiting for a new certificate showing the necessary coverage. I am concerned about the process and hope to resolve this quickly to avoid any further issues. Thank you for your assistance.

Dear Opodo Team, On Sunday, I booked flights to Sardinia for myself and 2 friends under reservation number [redacted]. While I received confirmation for the return flight shortly after, the outbound flight has not been confirmed yet. I recently realized that the payment for the outbound flight might not have gone through due to a monthly withdrawal limit of [redacted] euros that I had set with my bank. To address this, I have contacted my bank this morning and arranged for a transfer of [redacted] euros to my credit card, which should reflect tomorrow. Could you please maintain the processing status of our flights for now? I'm concerned about whether flights are canceled after a certain time and if both flights would be canceled together or just the outbound one since the return flight has already been paid for.

Dear Opodo Manager, I am writing regarding a recent flight booking from Munich (MUC) to Palma de Mallorca (PMI) for Sat, 10th Aug 19 on flight OE [redacted] with Laudamotion operated by Ryanair. I have booked two tickets with Opodo booking reference number [redacted] and PNR J6QT6A. I received confirmation emails from Ryanair and Opodo. The total cost was £[redacted].09, charged on my MasterCard as [redacted].06 USD. I noticed a £12.18 charge from Opodo which was not clearly explained during booking. I am requesting a reimbursement of this amount to my credit card. I did not select any additional services like luggage, seats, insurance or catering. I also booked return flights from PMI to Dusseldorf (DUS) without any surcharges through Opodo. Thank you for your attention to this matter. Sincerely, S. Oguz Karamizrak