I am almost ** years old. My Ooma phone up and died almost two weeks ago, with no warn...

GetHuman-exeterpa's customer service issue with Ooma from October 2018

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The issue in GetHuman-exeterpa's own words
I am almost ** years old. My Ooma phone up and died almost two weeks ago, with no warning. I was told I needed to purchase a new unit $***. I was ALSO told it would be * to * days before I received the unit.*My check was accepted at Ooma on October *. Today is October **. I called and the rep told me it is supposed to arrive on the **th!!! That is a LONG time to be without a phone and without people being able to contact me. I had to call many people*doctors, etc to let them know I did not have a phone. I used a cell phone to do that. I do NOT use a cell phone very often.*The rep told me it is not Ooma's fault* that it is UPS' fault. I get shipments online shipments, FREE, from Amazon in two days. Most companies deliver within * days. *I am very, very disappointed. It has NOT been easy for me to operate without a telephone.*I did not even receive a NOTICE with the tracking number. EVERY online supplier provides that courtesy.*My son, who introduced me to Ooma, called me today to ask if the phone had arrived. When I said it had not come yet, he said "that is terrible, Mom."*I agree. *You need to improve your service for customers, especially when a phone totally quits on them.*Philomena Novitt*Unhappy customer.
GetHuman-exeterpa did not yet indicate what Ooma should do to make this right.
five years. I don't make any waves.
Just waited and borrowed a cell phone to help me. I will be ** in February and do not need these aggravations.
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Customer service issue
Reported by GetHuman-exeterpa
Oct 10th, 2018 - 3 mons ago
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Seen by 4 customers so far
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GetHuman-exeterpa started working on this issue
Oct 10th, 2018 9:47pm