Tracking No. D**************. I need to know why my package is not being delivered and...

GetHuman-sayheyto's customer service issue with OnTrac from December 2019

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The issue in GetHuman-sayheyto's own words
Tracking No. D**************. I need to know why my package is not being delivered and where I can pick it up so it doesn't get sent back. Your phone number is either ‘all circuits busy’ or the business is closed. When I tried the automated call back option, I never got a call back. You are not on my ring doorbell as attempting to deliver the package, even though I have received packages from other companies in the last two days. The chat option does not work. I do not know what else to do. My phone number is ***-***-****. My email is *****@***.com. Please contact me as there seems to be no way to contact you.

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OnTrac

Customer service issue
Reported by GetHuman-sayheyto
Dec 13th, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 270 others
0 customers following this
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Timeline

GetHuman-sayheyto started working on this issue
Dec 13th, 2019 2:12pm
GetHuman-sayheyto indicated the issue is not fixed yet.
Dec 13th, 2019 9:31pm
GetHuman-sayheyto indicated the issue is not fixed yet.
Dec 13th, 2019 11:25pm
GetHuman-sayheyto indicated the issue is not fixed yet.
Dec 14th, 2019 7:25pm
GetHuman-sayheyto indicated the issue is not fixed yet.
Dec 16th, 2019 3:09pm

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