Hello Old Navy,**I remember shopping at Old Navy in ****, and it was nice. The clothes...

GetHuman2197718's customer service issue with Old Navy from February 2019

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The issue in GetHuman2197718's own words
Hello Old Navy,**I remember shopping at Old Navy in ****, and it was nice. The clothes were nice, the customer service was nice... it was considered a cool place. Now, as I sit here at work with a stain on my pants that I didn't notice while shopping, I realize how much Old Navy has gone down the tubes.**I was at Old Navy on Saturday (***) in Viera, FL. When I got home, I immediately noticed a shirt I had gotten had a stain on it. It was $*.**, so I figured I'd try to wash it out. I did a stain remover, detergent, the works and sent it through a wash cycle... no go. *sigh* Okay, well it was annoying but I wasn't going to lose sleep over it. Now, I sit here at work, in pants that I bought on the same trip, and see the same type of stain. I am not happy, to say the least.**And no, I can't just run and return them because I work over full-time, have two kids and the store is a ** minute one-way drive. I don't have the time. So, I am beyond angry. This has happened before and low and behold, I give Old Navy another chance, and here I sit at work... stain on pants. They would have been great pants, but nope, Old Navy disappoints.**I just wanted to let you know, not that anyone will care with how big you have become.**Thanks,*Beth

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Old Navy

Customer service issue
Reported by GetHuman2197718
Feb 13th, 2019 - 2 years ago
Fixed
Seen by 20 customers so far
Similar issue to 2220 others
1 customer following this
Items needed
Name
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman2197718 started working on this issue
Feb 13th, 2019 11:48am
GetHuman2197718 indicated the issue is not fixed yet.
Feb 14th, 2019 12:17pm
GetHuman2197718 indicated the issue is not fixed yet.
Feb 14th, 2019 12:17pm

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